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Why Courage – Not Confidence – Is Underrated – At Any Age

Why Courage – Not Confidence – Is Underrated – At Any Age

From ICU nurse to CEO of one of Australia’s most complex healthcare infrastructure projects, Di Mantell has spent her career proving that leadership has no expiry date.

In this episode, Di joins host Di Gillett to explore why courage matters more than confidence and how purpose and perseverance create real impact. She shares how saying “yes” before you feel ready can change your trajectory, what it takes to lead through complexity, and why visibility for women over 50 isn’t fading – it’s evolving.

 

➡️In this episode you’ll hear:

  • Why bravery is the most under-rated leadership skill
  • Lessons from delivering the world’s largest healthcare sustainability loan
  • How to step forward before you feel ready
  • The truth about visibility and ageism in leadership How mentorship and legacy shape the next generation of leaders

 

Di Mantell said:

“If you step forward and you don’t like it, step sideways. Just don’t wait.”

“Leadership isn’t about titles – it’s about purpose, perseverance and partnerships.”

“Never say never. If someone sees something in you that you can’t yet see, trust them and step up.”

 

💥 New episodes drop every Monday to power your week.

📖 Read the full transcript of this conversation here 👇

FULL TRANSCRIPT:

DI MANTELL [Guest] (00:02)

think it’s about being brave. ⁓ If you look at all of the things that have got you to where you are right now, and you toed up what those skills are and what those roles are and what the things that you have achieved, both personally and professionally, most people are pretty special. And you’ve got the skills and you’ve got the ability to do things. You have to decide that you are going to take that next step and no one else can do that for you. You need to be brave.

 

And If you step forward and you don’t like what it is, well next time maybe you step sideways or maybe you step in a different direction. But it’s not, you can’t sit there and wait. The world doesn’t know you were living.

 

I’ve always believed that leadership isn’t about titles, it’s about purpose, perseverance and partnerships. Purpose gives me direction, perseverance keeps me focused on when things get messy, and partnership, that’s how you actually make things happen. When you lead with your heart, you stay curious and anything is possible.

 

DI GILLETT [Podcast Host] (01:06)

I’m Di Gillett and welcome to the Power of Women Podcast. And what I love about this platform is the opportunity to showcase and celebrate the strength, resilience and achievements of women from all walks of life. And this is where the real stories are told and where we remind you to never assume. We talk resilience, reinvention and breakthroughs, the moments that don’t often make the headlines, but absolutely should.

 

So join the conversation wherever you listen to your favourite podcasts and be part of the power of women community. So let me ask you, do you ever feel invisible? Is purpose a question that you’re grappling with? And do you believe ageism, subtle or not, is still shaping how women are seen, valued and heard in the workplace?

 

Because today’s guest has lived those questions and answered them boldly. Di Mantell isn’t your typical CEO. She’s the pink-haired powerhouse behind Australia’s biggest healthcare milestones. Her leadership philosophy is built on purpose, perseverance and partnerships and a belief that the best decisions are often the ones you’re not quite ready for.

 

From ICU nursing Wagga Wagga to the boardrooms of billion dollar infrastructure and that’s billion with a B, Di’s story is proof that courage compounds and that visibility doesn’t fade with age. In fact, it deepens with purpose. So joining me to challenge a few societal views and share her story, Di Mantell, welcome to the Power of Women Podcast.

 

DI MANTELL [Guest] (02:55)

Thanks, Di,

 

DI GILLETT [Podcast Host] (02:57)

I,

 

you’re known as I said as the pinkhead powerhouse. We might share that pink in common. Who delivered Australia’s largest healthcare sustainability loan and what people may not realise is that your leadership story started a long way from the boardroom. Di, what was your first job?

 

DI MANTELL [Guest] (03:18)

My first job was a ballroom and Latin American dancing teacher.

 

DI GILLETT [Podcast Host] (03:23)

Here

 

you go. What age, Di?

 

DI MANTELL [Guest] (03:27)

I was about 14, 15, I think, when I started. Yeah.

 

DI GILLETT [Podcast Host] (03:30)

And

 

still able to throw it out on the dance floor.

 

DI MANTELL [Guest] (03:36)

⁓ not as good as I was, but yeah, I can still do it, I think.

 

DI GILLETT [Podcast Host] (03:40)

Brilliant. So if you look back now, what were the moments that set your leadership DNA?

 

DI MANTELL [Guest] (03:47)

thought about this a lot. I think I was initially quite reserved and I definitely wasn’t a cool kid at school. Definitely that wasn’t me. I think when I started nursing that gave me the skills and courage to stand up for what I thought was right and how things would work. But I never ever thought of being a leader. I had twins at 22, quite young, because I had endometriosis and it was then or never.

 

So that teaches you a lot about being organised and getting your act together, I think. But for me, think deciding that if I wanted to make changes and do things, then I had to get on and do them because I was a young mum, went back to working. ⁓ I knew what I didn’t want to do, but I don’t think I was quite as clear about what I did want to do.

 

DI GILLETT [Podcast Host] (04:39)

enough. So Di you often talk about achieving the impossible which sounds like you started really early in doing that. What’s the drive behind that view?

 

DI MANTELL [Guest] (04:52)

For me, think Having a really clear purpose enables you to drive an impact. And I think if perseverance is about delivering with heart, I love a shiny ball as much as anyone and a challenge that pops up and then you think that looks really cool and then work out how the hell you’re actually going to do it. And I love proving people wrong that they say, you couldn’t possibly do that. I know when I worked on the Fiona Stanley Hospital in Perth,

 

We put out a services contract for 25 services to support the new Fiona Stanley Hospital and everyone went, you will never get someone that will subcontract that, that’s too big. It was the largest services contract let in the Southern hemisphere. ⁓ And we did get it and we did prove that we could do it and we got a successful candidate for it and we put them in place. When we did the green and social loan, no one had ever done that before.

 

There was no green and social finance framework, so I had to write one. It wasn’t something I ever thought I would do. But I think once you decide you’re going to do it, you just need to buckle down and work out, what does that mean? What do I have to do now and how do I get there? And for me, I love that challenge and I love proving that I can do it, even though I don’t necessarily think I have the skills when I maybe start that decision.

 

DI GILLETT [Podcast Host] (06:13)

You’ve

 

done a lot of first-offs by the sound of that Di. A lot of startups, a lot of leading initiatives, because I would take it that the Fiona Stanley Hospital came out of the Bali tragedy. Is that right?

 

DI MANTELL [Guest] (06:27)

It, no, so part of it was, I think they decided after they did a big review, ⁓ the READ review in WA, that they needed to have a new hospital. What is quite unusual is to have what they call a greenfield site, where you basically aren’t knocking down one hospital to build another one, which is often what happens, which is what we’ve done in Adelaide. But it was building a brand new site that would have more services and would be state of the art. And most teaching hospitals last about

 

you know, good 50 odd years, you know, before you get another one. So you need to do them well. But it did enable us to take pieces from a number of hospitals and bring that together, put a whole new culture into that facility, put a whole, do a services contract with the private sector and then be able to still build up the services in the other hospitals that remain. So it was, there were only two greenfield sites being done at the time worldwide when we did that one. yeah.

 

DI GILLETT [Podcast Host] (07:25)

So

 

if we just wind back to sort of your career build, Di, because you said you didn’t have that much sort of confidence and here you are leading these extraordinary initiatives. So if I look back, you became a nurse unit manager at 23 and if I’m right, you said you didn’t actually even apply for that job. So how did that shape your, that early experience in that scenario, shape your self-confidence and belief in yourself?

 

DI MANTELL [Guest] (07:55)

I knew that I was clinically strong and I really loved ICU and I would still do it today if I went back to doing clinical work that’s where I would go back to. And I really, really loved ICU at the time. In nursing and in clinical work, certainly in nursing, a lot of the time you are promoted because you’re very good and strong clinically. You’re not good because you’re necessarily a manager but you get promoted to a management role.

 

So you’re right, I didn’t apply. Other people in the unit did apply and I was asked to take on the role. And after I’d said no three times and then said I would do it for six weeks.

 

DI GILLETT [Podcast Host] (08:32)

Why

 

did you say no, Di? What was holding you back at that point?

 

DI MANTELL [Guest] (08:36)

I think it was more that I knew other people had applied for it who had been there for longer than me and I thought that’s fine, that works for them. I had young children so shift work sort of worked for me but I didn’t think, I hadn’t thought that I had those skills that I thought you needed to be a nurse unit manager.

 

DI GILLETT [Podcast Host] (08:55)

So you were doubting yourself more so than thinking you had time to do it? Yeah.

 

DI MANTELL [Guest] (09:00)

Yeah, it was a combination because most nurse unit managers at that time were like 55, 60, they’d been there forever. They were a very different sort of design focus than what I thought I was. And so for me, it was like, no, no, well, I’m happy for them to do it. I hadn’t really thought I would ever want to do that. I was very clear on things that I didn’t want to do. I wasn’t probably as clear on what I wanted to do. But for me, when I took on the role, ⁓

 

for my six weeks, I decided that I would definitely wanted to be exceptional in doing it. So what I wanted to go and do was to go and get the skills to do it. So I put myself through a Bachelor of Health Science Management, which was an external studies program that ran over six years, which ⁓

 

DI GILLETT [Podcast Host] (09:45)

top of twins, on top of the extra responsibility. Yeah, yeah.

 

DI MANTELL [Guest] (09:49)

Yeah, yeah, yeah, yeah, I was insane, absolutely insane and going to Bathurst twice a year for residential school. So, ⁓ but I was determined that if I was going to do it, I would have the qualifications. So there was no disputing that I was actually qualified to do the role. So ⁓ I’m glad I took it. It was an amazing opportunity. It was a very cool job to do. And I didn’t want to fail. Once I decided I was doing it.

 

Failing was non-negotiable, so I just had to move forward and make it work.

 

DI GILLETT [Podcast Host] (10:21)

How’d you juggle everything? What was the stress level like?

 

DI MANTELL [Guest] (10:24)

I never studied before 9.30 at night when I put the children to bed. ⁓ So, and I worked my day shift and whatnot, but whenever we were busy on a long weekend, a weekend at work, I would still go and cover. So yeah, was a pretty crazy period of time.

 

DI GILLETT [Podcast Host] (10:42)

even going to ask you to to ⁓ to tally up the hours there’s no point so it was a lot yeah. So you’ve said growth happens when you take a leap and that was absolutely ⁓ a leap but have you ever done that before you were you felt that you were ready was was that your thinking behind the I’m taking this but I’m going to catch up with the with the ⁓

 

DI MANTELL [Guest] (10:48)

I’m

 

DI GILLETT [Podcast Host] (11:11)

the education as I go along. It will.

 

DI MANTELL [Guest] (11:13)

Yes,

 

think I’ve done, yeah, I think I’ve taken a leap a few times and not thought about it. I made a decision to leave New South Wales and go to Kalgoorlie, full disclosure, I’d got divorced and I decided that I needed to be in a different town. So I went from Tumut in Snowy Mountains to Kalgoorlie, so I probably couldn’t have gone much further within Australia.

 

I took on the role there of the executive director of nursing for Northern Goldfields Health Service and it was an incredible opportunity and it serviced from Leonor and Laverton which is about 300 odd kilometres north of Kalgoorlie, 600 kilometres from Perth for those who don’t know and all the way down to Esperance at the coast. I didn’t know anyone there, I didn’t even go there for the interview, I had the interview done in

 

DI GILLETT [Podcast Host] (12:04)

⁓ wow, that’d be a shock culturally of arriving there.

 

DI MANTELL [Guest] (12:09)

Yeah, yeah. And a number of my friends had said, but what if you don’t like it? And I said, well, I’ll go and do something else. And the advantage of having a skills base of nursing was you do have opportunities to go and do other things. So that’s all fine. But for me, you should never underestimate the skill base that you’ve actually got. Like if, you know, what got you there will get you to somewhere else.

 

DI GILLETT [Podcast Host] (12:35)

That’s a brilliant point of self-belief that a lot of people don’t have. So your take on that is if it all goes to mud, there’s another opportunity around the corner. Yeah.

 

DI MANTELL [Guest] (12:50)

Yeah, yeah. mean, so many people don’t take a role because they go, but what if I don’t like it? Or what if it doesn’t work for me? You’re not signing up for life. Like if you should give it a red hot crack and you should definitely do it for a good 12 months or more to see unless it’s really catastrophic or toxic, but you should give it a really good run. And if it doesn’t work, then go and do something else.

 

DI GILLETT [Podcast Host] (13:07)

Yeah, great advice.

 

DI MANTELL [Guest] (13:16)

You’re not there. It’s not like you know, folks who used to get a job that would take them all the way through. So take the opportunity to come up and to see what happens.

 

DI GILLETT [Podcast Host] (13:25)

Brilliant. So you’ve done quite a few pivots along the way, Di, from leadership to big infrastructure roles with these hospital builds. What have those shifts taught you about leadership and risk?

 

DI MANTELL [Guest] (13:39)

⁓ When I first started my career, ⁓ I was deciding between whether I was going to be a nurse or I was going to be a home economics teacher, which I just started out now. ⁓ And I came from a family of nurses, so I was probably fairly destined that I was going to be a nurse. ⁓ As I said before, I knew what I didn’t want to do. I didn’t want to do midwifery and I didn’t want to be a matron, which shows how long ago I trained.

 

⁓ So I was very clear about what I didn’t want to do and when I had my twins I had this idealistic view that I would never have to work again, that I would go and have children and I would swan around and do whatever I don’t know what

 

DI GILLETT [Podcast Host] (14:18)

So you weren’t ambitious at that point or had you just been… Okay.

 

DI MANTELL [Guest] (14:24)

I think I just thought, no, no, I’ve done that. I’ve had the children. Twins is pretty full on. I’ll do all of that stuff and be a mum. I don’t know why. I’m not a parents and citizens sort of, you know, social mum group type of a girl. But I thought about that. But then I thought, I’ve now worked out I’ve done 27 roles in my time. So I figured that when interest rates went to 18 % and my husband’s business wasn’t doing much,

 

that one of us had to make a move. So I went back to work, which is when I then got the opportunity for ICU. ⁓ But I think it’s not necessary. I haven’t been one of those that said, I’m here and now I want to be there. That was never me. I’ve got a number of friends who’ve been very clear about that. Like they wanted to do midwifery and then they wanted to do something else and that was all fine. For me, it was more, we’ll just see what happens.

 

And I think I had a real advantage working in regional centres. Working away from metropolitan areas gives you so many more opportunities than you necessarily get when you work in the Metro, especially in health care.

 

DI GILLETT [Podcast Host] (15:33)

And I guess there’s a talent pool who’s not prepared to move to those locations too.

 

DI MANTELL [Guest] (15:39)

Absolutely, yeah. Yeah, and it’s interesting when those areas are sort of staff and say, would you like to go out there? They oh no, I couldn’t do that. So you do get a lot of opportunities to step forward and step up. And one of the opportunities for me was I had only been at Kalgoorlie for five months and I was asked to go and represent 22 rural health services to negotiate the nurses wage case on behalf of rural health. And I said to them, are you sure you’ve got the right person? I’ve only just got here.

 

And they said, well, you’re the perfect person because you’re not tainted by anything that’s gone on before. And it’s like, ⁓ OK. And again, they said, it’s about a six week process. ⁓ It wasn’t. It was six months. And then it took about two years to roll it out. But it gave me the opportunity to now go and negotiate and sit at the table on behalf of the Director General of Health and represent 22 rural health services. Like, I would never have thought I would be doing

 

DI GILLETT [Podcast Host] (16:35)

Yeah, but the marketplace knew you were capable. What’s coming through, Di, is you’ve been headhunted on multiple occasions based on proving yourself in ⁓ the positions you’ve undertaken.

 

DI MANTELL [Guest] (16:48)

Yeah, and you don’t think of it like that at the time. Like when they said to do it and go to Perth, I went to Perth 35 times in 12 months to do these negotiations. But as a result of doing that, I then got a role in Perth. I then eventually met my husband to a friend I met at the hotel I stayed at.

 

DI GILLETT [Podcast Host] (17:05)

was

 

going to say, how’d you have time? Fortunately he was at the hotel.

 

DI MANTELL [Guest] (17:09)

Yeah, yeah. And then, yeah, but then the opportunities just then open up to be able to roll it out and then go and see all of West Australia ⁓ and visit sites and see them and develop strategies and processes that are now embedded in WA Health for things. But that was never something you could have even envisaged to do it. And then because of the work that I did, the Director General for WA Health,

 

invited me into his office and he said, I need to talk to about what’s happened. And I thought I’d done something wrong. And he said, I’d like to congratulate you on how well you’ve negotiated for the rural health services. The general managers are really happy. And I would like to thank you by sending you to a conference and I’d like to send you to Edinburgh. And I thought, it’s not Edinburgh, it’s WA. What? And he goes, no, no, no, in Scotland to attend a CEO conference on my behalf to go and do it. And it’s like,

 

wow. And I got to that, the other lady got sent up the coast to a site, so the Metro, so I felt very privileged. But it wasn’t something you could plan to do. But if you’re prepared to say yes when the opportunity comes up and providing it sort of within, you know, sounds reasonable or semi reasonable, you just don’t know where that will take you. Like that changed my whole pivot and direction of what I’m doing right now.

 

DI GILLETT [Podcast Host] (18:33)

Just that point alone, being prepared to say yes and take a chance and back yourself. mean, let’s pause on that for a moment, Di. You were speaking to some of the up and coming executives who might listen to this Podcast for inspiration. What would you say to them about that?

 

DI MANTELL [Guest] (18:52)

Never say never. And if somebody says something to you about, would you consider this? And you go, if inside you’re going, no, I couldn’t possibly do that. I don’t have those skills or whatnot. Don’t say that. Say to them, could I just ask you, what do you see in me that clearly I don’t see in me that makes you think I can do this role? And then you may find something about yourself that you’re not even aware of or that you, that

 

makes you suitable for this role.

 

DI GILLETT [Podcast Host] (19:24)

And if I listen to what you’re saying and put my executive search hat on, I mean, you’re not out there overselling yourself. You’re simply out there delivering and your performance is being recognised. But you are still probably one of the most humble people sitting on the other side of the interview table, given all the achievements you’ve had, which is fantastic. Di, you’ve been the first to achieve

 

global sustainability milestones in the work that you’ve done. What does it take to keep breaking new ground in sectors that traditionally do resist change?

 

DI MANTELL [Guest] (20:02)

I think it’s really important that you have a really clear direction in your head. So you need to know what your purpose is and where you’re going. You may not necessarily know how you’re going to get there, but you need to have that clarity around where you’re going. Because if you’re leading a team in this process, then you need to be able to articulate to them what it is you’re doing so that they can go with you. Because otherwise they’re sitting there going, well, I don’t know.

 

I don’t know what you’re trying to say or what you’re trying to do. So I think it’s important that you can articulate that. You shouldn’t ask anyone to do anything that you won’t do yourself. ⁓ And for me, that’s always been really important. I’m happy to sit down and write frameworks and do structures and get it all set up and then talk to people about how we do it. But I will never get someone to do something that I haven’t done. ⁓ When we did the Green and Social Finance Framework at the time,

 

There’s this group called the Asia Pacific Loan Managers Association, very exciting group of people who write these loan, social loan principles. And when they had written them, one came out in, the green ones came out in April 21 and the social principles came out in May. And we just, one of my board directors asked you if we could do this particular loan. So we were using a commercial advisor at the time and it became apparent early

 

that they’d done a bit on green loans, but they hadn’t actually done a green and social loan. So I had a choice that we could either keep getting all the information and handing it to them and then they would put it in a PowerPoint and give it back to me or I could do it myself. And I don’t come from a finance background, clearly. So I decided that it was silly me briefing them to give them me something back that I’d already written. So I sat down and wrote a green and social finance framework on the floor of my apartment.

 

over two nights and then gave it to the board and gave it to our commercial advisors and said, this is what I think we need to do. And then we got it assessed. So you have to actually get an assurance piece done by an independent assurance group, which we did. And they made some minor changes to it. And then we adopted it. And then you put it out to the market. This was mid COVID. So going to the market to do a refinance to start with in COVID was insane.

 

But we went to the market not knowing whether we would get the acceptance of what we were putting out there and we were doubly subscribed. So we had over $4 billion on the table and that’s been publicly noted to us on a secret. That’s pretty cool position to be in when you need 2.2 to be able to say, right, we do have it and the green and social finance framework is what drew people in because it was new and it was different.

 

and we committed that we would meet certain criteria to meet the loan. ⁓ But if somebody had asked me that six months before that, I would have never thought I could do that. Like, just never.

 

DI GILLETT [Podcast Host] (23:04)

However, this thread of stepping up and doing something that you hadn’t done before and stepping out of your comfort zone plays all the way through your career.

 

DI MANTELL [Guest] (23:16)

Yeah, it’s a level of craziness I think that has been consistently…

 

DI GILLETT [Podcast Host] (23:19)

I’ll call it a level of confidence, Di, but maybe crazy given the scope and the amount that you’ve tacked on. So I am talking with Di Mantell, leadership powerhouse in the healthcare sector, and stay with us because coming up we’re going to talk about visibility, ageing and owning your next chapter.

 

If you’re loving the Power of Women podcasts, be sure to jump onto our YouTube channel and hit that subscribe button to ensure you never miss an episode.

 

So, Di, you’ve said leadership’s got no expiry date, but you and I both know that society is telling women, particularly us women over 50, that visibility kind of begins to fade with age. albeit I’m not sure that that necessarily applies to you and I when you take a look at us. But that being said, Have you ever felt that pressure personally?

 

DI MANTELL [Guest] (24:22)

Yeah, I was actually told I was too young for one of my early roles and they said, no, no, you’re not experienced enough to go and do that. So ⁓ from very early on, I’d had that. ⁓ So I haven’t been told that I’m too old for doing the things, but I’m very well aware that women don’t talk about their age. So ⁓ they don’t.

 

I don’t personally go, So I’m 60 plus GST. I’m very happy and proud of that. But we, yeah, but We don’t, and we don’t tend to talk about that a lot. But if you ask a man, you never ever hear anyone when somebody, when a man is applying for something about what their age, it just is never ever in the conversation. And I think that’s okay, but I don’t know why women obsess about it. And I know that at times we are judged much more harshly.

 

DI GILLETT [Podcast Host] (24:54)

You and I both.

 

DI MANTELL [Guest] (25:18)

⁓ in lots of professions for that. And I just think it has no role. For me, you are either good enough to do the role or you are not. That’s it. ⁓ I don’t care whether you’re black, blue, green, what your religious status is, sexual ⁓ favors, whatever. I don’t care about any of that. I only care that you’re good enough to do the role. The technical skills and the cultural fit are what works for me when I’m looking for someone for a role.

 

DI GILLETT [Podcast Host] (25:47)

of that of the female doubt and questioning the age bit, do you think we put upon ourselves versus society?

 

DI MANTELL [Guest] (25:58)

A lot, a lot. I think, ⁓ you know, if you put two or three males up against two or three females in any picture and whatnot, you will see who’s, you know, worked really hard to be where they are and what they look like. ⁓ But I think we are very quick to…

 

denigrate what we’ve done or say that you know we’re not good enough or play down and you know there’s that story that’s gone around for long time about you know if you look at a job description women see all the things they haven’t done and men find two things and know that it’s true.

 

DI GILLETT [Podcast Host] (26:29)

I mean it’s been going around a long time but it’s absolutely true.

 

DI MANTELL [Guest] (26:33)

Yeah, and that victim mentality is definitely alive and well. I did a webinar earlier this year for a group that was about 350 people, of which about 80 % were female. And the number of people who commented on there about, oh my gosh, thank you so much for giving me things to talk about and be confident in what I’m doing. I’ve never felt like that before. I always felt that I wasn’t good enough. And it’s like, why? Why are we so harsh on ourselves about it?

 

DI GILLETT [Podcast Host] (27:03)

Why do you think that is? What do you think it is? Is it conditioning? Upbringing?

 

DI MANTELL [Guest] (27:09)

I think, yeah, I think part of its conditioning, I think it’s part of the way that people are represented in the media. I think, you know, there’s a lot of, ⁓ there’s a lot of movies and ⁓ social media things out there that definitely play to that. And I think while ever we don’t say it’s not okay, we’re adding to that. So for me, I’ve never thought it like that. ⁓ I’m clearly not a conforming person necessarily, but

 

But I don’t consider that I’m actually a rogue or really radical. It’s just, I don’t accept that that’s how you have to be. So, ⁓ and it is a choice, but there are a lot of people who definitely have a victim mentality and want someone else to keep telling them they’re okay. That’s not someone else’s job. You have to sort that out for yourself. You have to decide what your standards are, what matters to you, what your values are, and what you will tolerate.

 

And if you want to sit there and be sad in the corner and think the world as you were living, then that’s entirely up to you. But you won’t get opportunities that are out there if you’re prepared to step forward. But I don’t understand it, but I can’t.

 

DI GILLETT [Podcast Host] (28:17)

Yeah, and if you think back to your point about film and we’ll call it Hollywood, not that it’s necessarily Hollywood, but there were lots of subservient role models of women played out on the screens when you and I were growing up, but there equally today is some fantastic ⁓ films and series and footage out there of women being the powerhouse and the go-getters and dynamic and we will see that.

 

play out in society and how women present without question because you can see it, you can believe it and you think you can do it.

 

DI MANTELL [Guest] (28:53)

Absolutely, absolutely.

 

DI GILLETT [Podcast Host] (28:55)

So with that in mind, What’s your advice to women in midlife who do feel invisible or underestimated, be it professionally or personally?

 

DI MANTELL [Guest] (29:06)

I think it’s about being brave. If you look at all of the things that have got you to where you are right now, and you toed up what those skills are and what those roles are and what the things that you have achieved both personally and professionally, most people are pretty special. And you’ve got the skills and you’ve got the ability to do things. You have to decide that you are going to take that next step and no one else can do that for you. You need to be brave.

 

And If you step forward and you don’t like what it is, well next time maybe you step sideways or maybe you step in a different direction. But it’s not, you can’t sit there and wait. The world doesn’t know you were living. And it’s important for you to take the skills that you’ve got. Be a role model for the people around you, whether it’s your children or your grandchildren or your nieces or your friends or whatever. People are looking for good role models of people that will step up and…

 

and show the skills that are important for people to thrive and be good members of community. You need to find your tribe and it may be a small tribe or it might be a really big tribe, but find people that are like-minded. And it can be in your friend group or your local community, or it can be through podcasts like yours. This is so powerful for people to get confidence and learn new skills about what is out there and what you can and can’t do.

 

The number of amazing people that you interview, there will be somebody in there that you find aligns with what you want to do. Someone for… Yeah, so use those skills. And also, if you’re working in an organisation now and you’ve been sitting in the same little role and you want to do something else, tell your boss what you want to do. Because if you’ve set a little period and they don’t know and you’ve never put your hand up for an acting role or a second man or whatever,

 

DI GILLETT [Podcast Host] (30:39)

everybody it’s such a mix.

 

DI MANTELL [Guest] (31:02)

They don’t have ESP. Lots of bosses are really clever, but they won’t necessarily think that you want that if you’ve never told them. So put your hand up and say, next time there’s an opportunity, I’d really like to do that. And they might be really surprised and go, that’s amazing. I never knew that’s what you wanted to do. But use those opportunities to step out of your comfort zone and find something different that might inspire you.

 

DI GILLETT [Podcast Host] (31:27)

They

 

are all such invaluable points, Di, and I love every one of those. So coming back to you for a moment, when you look back and in fact when you look forward at the legacy you want to leave in leadership and in life, what might that be?

 

DI MANTELL [Guest] (31:45)

First of no one’s ever asked me that before, so the great question. I want to be a really good role model for my children and my grandchildren. I have got a powerhouse granddaughter. I’ve got three gorgeous grandsons as well, but I have a powerhouse granddaughter and I want her to really know that the sky’s limit for her. She’s named, her second name is after my mum and my mum is definitely in this little lady, so she will be a powerhouse.

 

I want to, I really, really hope that, ⁓ so I’m finishing my CEO role at the end of this year and I’m moving to do more board roles and keynote speaking and mentoring. Yes, very exciting, very exciting next phase. I’m hopeful that the culture that I have embedded in this organisation outlives me. ⁓ I think we’ve worked very hard to have a really well respected organisation that does a lot of really good things.

 

DI GILLETT [Podcast Host] (32:25)

stick stick.

 

DI MANTELL [Guest] (32:42)

contractually for what we need to deliver, but also within the community that we serve. So for me, that’s really, really important. And I hope people just see my passion ⁓ and maybe that that inspires someone else to want to do things. I’ve got a lot of things that I still want to do. ⁓ And for me, being passionate and really caring about the things that I believe in are really important. So hopefully that will continue.

 

DI GILLETT [Podcast Host] (33:09)

Fantastic. So if I sum that up, there’s another young Dai mental coming through in the next generation with a dose of grandma, which is clearly where you got some of your spirit and drive from being your mother. And without doubt, the legacy that you’ve left behind in the role that you’re stepping away from will endure because that’s what good leadership does. So well done, Dai.

 

As we come to a close, my final question that I would love you to respond to today, Di, and you’ve mentored countless women along the way, particularly in the industry in which you’ve specialised and through mentor walks and leadership programs and going forward you will in your board roles. What do you see that is holding women back so significantly today and how do we change it?

 

DI MANTELL [Guest] (34:10)

⁓ I think it goes back to being brave. think it’s interesting. I went to mental walks this morning. So we met Bright and Shiny this morning here in Adelaide. ⁓ And all of these women were very accomplished people and whatnot. And a lot of it ⁓ is just about being brave. They’ve got the positions that they have because they are good and they’ve earned them. So that’s why they are where they are.

 

What you choose to do next is now a decision that you need to make and that’s a matter of either saying, no this is it, I’m happy to plateau out here and this works for me and I’ve got my dream job.

 

DI GILLETT [Podcast Host] (34:48)

And it’s okay, yeah.

 

DI MANTELL [Guest] (34:50)

Yeah, absolutely. And not everyone wants to be a high achiever. I mean, that’s perfect.

 

DI GILLETT [Podcast Host] (34:55)

It gets pointier at the top, Di. There’s not enough room for everybody to be there.

 

DI MANTELL [Guest] (35:00)

If you want to be the person who runs the school canteen or the community groups or the things, they are all important ⁓ in our organisations and in our communities. But for me, if you want to go and step forward, the only thing holding you back is you. You’ve got access to a large amount of skills. Places like LinkedIn have amazing opportunities for leveraging and learning off really clever, intelligent people.

 

If you don’t put your hand up and tell people you want to do things, then people won’t know. And you need to take those opportunities. And like I said before, if you take it and you don’t like it, go and do something else. That’s okay. But you are in control of your next step.

 

DI GILLETT [Podcast Host] (35:46)

Beautiful. And it is why I am taking ownership of the hashtag Never Assume because if you don’t try, you don’t step forward, you don’t put yourself out there, you just might never know. that’s great. That’s great, Di. So heading into the world of board roles, I imagine that’s still going to be a meaty ⁓ part of your career journey because I can’t see you sitting back and

 

and watching the water every day.

 

DI MANTELL [Guest] (36:21)

Absolutely not. No, no, I could think of nothing worse than not being able to give back. ⁓ And board work for me is a real opportunity to take all the things I’ve learned up until now and be able to give back in a really positive way. ⁓ The Silver Chain Board I’m on currently and the Australasian College of Health Service Management State Council, which is a mini board, are both amazing opportunities to continue to make a difference. And so for me, reaching out

 

further to do more of those types of roles in infrastructure or in sport or whatever comes around. I think the skills I’ve got I would really like to be able to use them to give back and hopefully make a difference for some other organisations.

 

DI GILLETT [Podcast Host] (37:04)

the job ad, So we’ve got that bit out of the way. well done. If anybody is looking for a damn dynamic CEO with C-suite leadership and specialisation in infrastructure development, Di is your woman. So well done, Di. Di, thank you so much for joining me on the Podcast. It’s such an inspirational story of a career of somebody who probably thought they were going to spend their life being a

 

a home mum to being such an inspirational CEO and leader and with a fabulous board career in front of you. And I know Dai is active on LinkedIn, so if you’re looking to get in touch with Dai or have got a board opportunity that you’d like to talk to her about, I know that you’ll be able to find Dai there. And equally, follow me on the socials and I too spend a fair bit of time on LinkedIn. So if you want to learn about what I’m

 

doing. am also there and I publish a weekly newsletter now, Power of Reinvention. Please be sure to follow the Podcast and share this episode because Dai’s career experience and leadership advice is invaluable. Until next time.

 

Connect with Di:

Connect with Di on LinkedIn

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Contact Di

 

Find Di Mantell at:

LinkedIn https://www.linkedin.com/in/di-mantell/

 

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Entrepreneurial Insights: Building, Burning Out & Coming Back Stronger

Entrepreneurial Insights: Building, Burning Out & Coming Back Stronger

In this fast-paced and deeply honest conversation, I sit down with Mandi Gunsberger, five-time founder and visionary dealmaker behind Babyology and Nourish Travel. We explore what it really costs to build something extraordinary: the burnout, the identity traps, the pressure of keeping it all together and the courage it takes to stop, reset, and start again.

From founding a multi-million-dollar business to selling it and rediscovering herself through a year in Tuscany, Mandi shares powerful lessons on entrepreneurship, wellbeing, and the importance of connection over hustle. A masterclass in business growth, resilience, and the power of vulnerability, when success and self collide.

 

➡️In this episode, we explore:

The early lessons that shaped Mandi’s entrepreneurial drive

The fine line between ambition and exhaustion

How genuine connection beats traditional networking

The reality of burnout — and how to spot the signs early

What Tuscany taught her about slowing down to speed up

How Nourish Travel helps others prioritise wellbeing without guilt

 

This is more than a business conversation. It’s a blueprint for balance, resilience and redefining success on your own terms.

 

Mandi said:

“You’ve got to love the build.”

“You are enough even when you pause.”

“Asking for help is a strength.”

📖 Read the full transcript of this conversation here 👇

FULL TRANSCRIPT:

MANDI GUNSBERGER [Guest] (00:00)

I’m a serial entrepreneur and I’ve built five businesses over the last 25 years. I also believe that life is not linear and our lives are all full of twists and turns to teach us who we really are and give us power in this world. I believe ⁓ integrity.

 

Connection and ⁓ curiosity are my main values in life, those three things. And I’m happiest, I think, when I’m creating something meaningful, surrounding myself with really good people.

 

DI GILLETT [Host] (00:34)

I’m Di Gillett and welcome to the Power of Women podcast. And what I love about this platform is the opportunity to showcase and celebrate the strength, resilience and achievement of women from all walks of life. And this is where real stories are told and where we remind you to never assume. We talk resilience, reinvention and breakthroughs and the moments that often don’t make the headlines but should.

 

So join the conversation and subscribe please wherever you listen to your podcast because that helps us amplify the message out there and be part of the power of women community. Have you ever thought about starting your own business? Today’s conversation is with Mandi Gunsberger, five-time founder, visionary dealmaker and powerhouse behind Babyology and Nourish Travel.

 

We’re going to talk about the real cost of entrepreneurship, which includes burnout, identity, and the pressure of holding it all together whilst building something truly extraordinary. It’s a fast-paced masterclass in business growth, connection, and the power of vulnerability. Mandi Goodensberger, welcome to the Power of Women podcast.

 

MANDI GUNSBERGER [Guest] (01:51)

Thanks so much for having me, Di. I’m so excited to be here today and share all the good, the bad, and a lot of the ugly about building businesses and what that entails.

 

DI GILLETT [Host] (02:03)

brilliant. So let the masterclass begin. You’ve, look, I don’t even know where to start because there’s a lot with it, Mandi, but you’ve built five businesses, you’ve raised three daughters, you’ve successfully sold on Australia’s largest parent media company, which was Babyology. Where does your entrepreneurial spirit come from?

 

MANDI GUNSBERGER [Guest] (02:26)

Yeah, that’s an interesting question to start with and I’d have to say number one, it would be my dad. He was 100 % my person and he was a very different type of entrepreneur, I suppose, in the 70s and the 80s. He was an entrepreneur for necessity, and to put food on the table versus what a lot of us do now. So, you know, he owned a record company. He was a jewelry salesman. He was a clown at kids birthday parties. ⁓ I remember at the age of

 

five going on newspaper runs with him at 5am, know, where you’d throw the newspaper out the car and it would end up in someone’s front garden. So, you know, he was always hustling just for the next dollar to be able to feed us, you know, very middle class.

 

that I grew up in and so he had to do that but I feel like I’ve always hustled from a young age as well. ⁓ used to, well don’t know if that’s a hustle really, I used to steal money from the bank in Monopoly when I used to play that with my sister. That’s more illegal than.

 

DI GILLETT [Host] (03:26)

Nope,

 

yeah, but it’ll be hustle.

 

MANDI GUNSBERGER [Guest] (03:29)

No,

 

but I would have an auction in our room every week when we were kids and she was older than me and I would auction off both our toys to her and try and make a few bucks until mum found out what was going on. really from the age of 13, I worked in hairdressing salons. I worked in a bakery, you know, from 5am. I used to work in cafes or stock shelves at the supermarket. So I was always looking, you know, selling local cookies in the area and things like that. So I think that’s when it all started.

 

for me was in my teenage years and then moving over to San Francisco in my early 20s was just so incredibly eye-opening.

 

DI GILLETT [Host] (04:08)

What did you do? What was that?

 

MANDI GUNSBERGER [Guest] (04:10)

Oh,

 

was crazy. So I was able to somehow wangle myself a work visa, which is very, very hard to do from Australia to America. But I just finished uni. I was 22 years old. I moved out with my boyfriend and I worked in hotels. I worked in the Hilton, Hyatt and Intercontinental hotels, which was a crazy world to be in. And I think I managed to get there because it was dot com era. So, you know, lot of regular people leaving regular jobs in the Bay Area to go for the dot com where you’d go canoeing on a Friday.

 

there’d be fizzball in the break rooms and all that stuff. So it was actually a good time for me to wangle my way in and to…

 

DI GILLETT [Host] (04:47)

Very

 

Google, Mandi.

 

MANDI GUNSBERGER [Guest] (04:49)

It was very Google. It was when all of that was just starting to happen. And you’d see 22 year olds over there driving a Ferrari, ordering a burger with a $600 bottle of wine from Napa. So I think I just really was like, wow, that’s really impressive. So when we moved back from San Francisco when I was 24, 25, I really had that entrepreneurial spirit in me.

 

DI GILLETT [Host] (05:12)

Yeah, wow, great story. So with that in mind, what fuels you more? it the buzz of creating and scaling a business or is it the satisfaction of seeing the successful exit?

 

MANDI GUNSBERGER [Guest] (05:26)

Oh gosh, 100 % they’re creating the business every single time. think, you know, the buzz of coming up with an idea, acting on it, working bloody hard for many years, you know, they’re not overnight successes by all means and turning it into something profitable that comes from that idea is just so rewarding. I mean, if you’re in it just for the exit in Australia, I think nowadays 10 % of startups, you know,

 

fail within the first year and 70 % fail within those next two to five years. So if you’re in it to be at that exit.

 

you know, 90 % it’s not going to happen. I think even higher if you’re a woman, to be honest. So a successful exit, while it is pure gold, it’s incredibly unlikely that you have that successful exit. So you’ve really got to love the build. You’ve got to love the drive. You’ve got to love working every second of every day to build something that you believe in. And I think, yeah, one of my incredible mentors, Jane Huxley, way back when actually taught me a very early how

 

you go into a new business idea while planning your exit. So it might never happen. But I think it’s worth thinking about when you build, like what you want it to look like. Do you want it to be a lifestyle business? Do you want to sell out of it? Do you want to stay on when someone buys it? You know, all those questions. Because I think that really affects ⁓ the way you build it. You know, determining how you set it up, if you take funding, who you take funding from along the way. So it does affect the final outcome.

 

So I do now when I launch something these days I do work backwards as to what does this look like in 10, 15, 20 years? Because that does really affect the way you run it but absolutely hands down I love the build. I love getting that first sale. I love you know when profit actually exceeds what it should be, what you thought it would be. Yeah, it’s never about the exit although it’s obviously very exciting. I did have one big exit but again five businesses one exit so. It happens all the time.

 

DI GILLETT [Host] (07:28)

Yeah,

 

but that that hustle is is what you developed as a kid. mean, that’s the kid trading off your toys in the in the bedroom.

 

MANDI GUNSBERGER [Guest] (07:38)

Definitely.

 

And especially for someone like me where all my businesses are not in a specific area, it’s literally sitting there and going, huh, someone else is not doing this. So for instance, coming back from San Francisco and being obsessed with those triangular scones that they had at Starbucks at the time and thinking I’m going to be the next Byron Bay cookie company because that’s not here yet. You know, so it’s, it’s any idea I come up with, I just launch myself into and see where it goes.

 

DI GILLETT [Host] (08:04)

Yeah, and that’s a great visionary mindset to read what’s going on in the marketplace and be curious. And I love that attitude. So that’s pretty.

 

MANDI GUNSBERGER [Guest] (08:14)

Absolutely, it’s about seeing what’s not around and then actually discovering why it’s not around. Maybe there’s a very good reason no one else has gone up against that company, but if there’s not, you just think, well, if I don’t do it, someone else might do it.

 

DI GILLETT [Host] (08:26)

Yeah.

 

So you’ve developed a reputation as a relationship ninja and visionary deal maker. How did those tags come about?

 

MANDI GUNSBERGER [Guest] (08:38)

.

 

⁓ Look, I think I’ve always been a people person from a very young age, like from a child, and then moving into hospitality as my first career as well led me to understand and know a lot about people. And I think when I look at that and the way partnerships work, I look at partnerships as being a lot like great relationships. So they’re really about the people behind them and building those connections rather than, ⁓ you know, the paperwork and what goes into it.

 

I think for me trust and respect is a big one. So actually finding people who care about each other’s success is huge in this space. ⁓ Having shared values is another big one. It’s not just about the goals, it’s about alignment with one another. And honest communication often when you meet people or you’re trying to work on partnerships, ⁓ you know, it’s not working out and it’s about having those difficult conversations or working out how to pivot or going your own way at an early stage.

 

and realising it wasn’t meant to be. That’s very important rather than holding on to something for much longer than you should have because you think it should work out. So for me it’s always been about real connection with people, 100%. So any deal, any partnership, anyone I’ve ever worked with has started with a genuine chat rather than necessarily a pitch. And a great example I think of with something like that is a dear friend of mine, ⁓ Rob Antelov,

 

who’s actually an incredible ⁓ &A advisor. ⁓ He was and he still is. And when I was building Babyology, Rob, probably after two years, approached me or I met him through a friend of mine and we had a coffee and I was nowhere near any type of ⁓ &A exit, whatever. And this is what he does. But I think probably for the next six or seven years, I would have a coffee or chat to Rob every year or every 18 months and just ask for his advice and he’d give it out to me, with no idea that when it came

 

to what I would approach him. And I’d actually met other advisors through the journey and worked with them for a while. But when it came to, you know, me raising money at the end and selling the business and who I wanted by my side, hands down, it was Rob, because I’d built that trust with him. He’d given me all that knowledge over those years. And I mean, that was a brilliant experience for me and for him. And since then, I think I’ve introduced him to 15 to 20 other entrepreneurial friends who he’s, you know, given advice to over the years. Some of them he’s sold their businesses.

 

some of them he hasn’t but I look at that as a real pinnacle for what relationships and partnerships out there are is that whole you know you stand by someone for years you don’t know if it’s ever gonna go anywhere but when the time comes you know it might go somewhere and then it’s it’s a win for everyone so a huge influence in my life yeah no he’s good guy and I don’t think

 

DI GILLETT [Host] (11:25)

Yeah, to crystal

 

And I agree,

 

think partnerships are so hard. I I’ve worked for individuals who’ve been probably the longest standing partners in the search and recruitment world. And it’s admirable because it is not easy to choose partners. I’ve gone into business with people before and I’ve looked to go into business with people before and read the you know, seen the red flag just before we’ve done.

 

signed on the dotted line and I approached it really like a marriage because it’s much easier to call it before you get married than trying to unbundle it once you’re married.

 

MANDI GUNSBERGER [Guest] (12:10)

and a lot of people don’t get to do, a lot of people find out after the time that it’s not a good fit with someone. And it really is, you spend more time than your business partner than you do with your actual partner if you’re in business. And one thing I’ve always done is I’ve never had a business with other people that, know, partnership with them. It just isn’t my style, I don’t think. I like to make decisions very quickly and you can’t often do that when you’ve got two or three founders.

 

DI GILLETT [Host] (12:37)

Well, when you got to buy in, I know I was in business with somebody you always used to say to me, and I love them dearly and they’re a friend, but they were, I’m like you, I’m a quick decision maker. And they would always say, I need to think about it overnight. I’d go,

 

MANDI GUNSBERGER [Guest] (12:52)

hahahaha

 

DI GILLETT [Host] (12:55)

Exactly. And that’s what I’m-

 

MANDI GUNSBERGER [Guest] (12:57)

I know yeah and look sometimes you need those people to slow you down because I don’t always

 

DI GILLETT [Host] (13:02)

They weren’t away,

 

they were often right. I often stop me jumping into the deep end too soon.

 

MANDI GUNSBERGER [Guest] (13:10)

No, absolutely. But I also find that it’s hard to get slowed down. Board work is a great example of where everything moves very slowly on boards. And I’m like, we’ve got the meeting now. Why don’t we all just say yes? Why are we tabling it for the next three month meeting? I just don’t understand how that works.

 

DI GILLETT [Host] (13:28)

Have you had advisory boards wrapped around your businesses, Mandi?

 

MANDI GUNSBERGER [Guest] (13:34)

I’ve had advisory boards but never actual boards which I think is for that reason. So I’ve always employed advisors or paid advisors or given them equity but I haven’t had a full know NED board experience around me. I’ve been an NED but I haven’t had them on my board because I just don’t think that’s a way that I work very well with seven other people telling me like this is what we want to do and we want to go back and we want to review this. I’d be like I’m already halfway there so yeah.

 

DI GILLETT [Host] (14:00)

Yeah, you’re one of these people it’s hard to keep pace with so I can see that.

 

MANDI GUNSBERGER [Guest] (14:07)

Yeah, we’ll get to that afterwards. It’s not always the best way.

 

DI GILLETT [Host] (14:12)

Yeah. So when you’re networking, Mandi, when you walk into a room of people, do you scope out and know who you’re going to connect with? How do you approach it?

 

MANDI GUNSBERGER [Guest] (14:25)

Do I think, and to be honest, as I get older, big groups of people and big conferences and big events is not necessarily my thing. I much prefer going to a dinner with 10 people or those smaller groups where you really can connect. But for me, I think it’s never about networking. It’s more about the connection. And I’m drawn to people who are authentic, who are curious, as I said before, and who aren’t very performative. So a lot of it, and I know it sounds crazy, but it does come down.

 

to gut instinct or that red flag as you were talking about. I’ve always been very good at reading people and I can read someone within five minutes which might not be very fair but I really can read them instantly and can usually tell if someone’s energy values and just feeling aligns with mine and I think it comes down to like if that conversation feels real and curious I will lean into it but if it’s very one-sided and all about their wins and all about what they’ve achieved.

 

or if they’re distracted looking over my shoulder at who else is in the room, I know that they’re probably not my vibe and I tend to stay away from people like that. And I think I’ve also, I’ve just got no time for small talk. I don’t wanna talk about where you’re going on holidays, your kids, the weather, anything like that. I wanna have real honest conversations about ideas and what drives people. So I think you can really make up your mind within a few minutes ⁓ what someone’s

 

going to be like and you you get that my god we’re very similar or you know this is not a conversation that’s going to be a deep thoughtful instance.

 

DI GILLETT [Host] (16:04)

Yeah, you’ve kind of described how my philosophy on life, mean, going to an opening of an event is I would rather stab myself in the eye with a pen. I think that term networking is almost a dirty word. You talked about collaborating and finding connection, much more appealing.

 

MANDI GUNSBERGER [Guest] (16:26)

Exactly, collaboration is where it’s all at I think. And to give you an example, I recently did a retreat with 25 women in the Gold Coast which was incredible. Lisa Ailes was the host, she’s incredible. And they all came away, all these women said they’ve made lifelong friends. There are people they never thought they’d meet but they actually didn’t still at the end of the retreat knew what those other people did for a living. Because I think, you know, that whole what do you do, where are you from, where did you go to school, it’s all from the past.

 

a real conversation with someone about the fact that, I don’t know, you’ve got a deaf person in your family and they’ve got a deaf person in their family and you bond over something really real and you don’t actually know what they do but you know you want to be part of their world. So I found that really interesting that women can come away these days and not know if they’re a lawyer or a doctor or a librarian. It really doesn’t matter anymore because it’s all about if you connect with them or not.

 

DI GILLETT [Host] (17:21)

Yeah, I agree. So back to entrepreneurship, when you’re trying to scale, what’s the biggest mistake you see people make when they approach a potential brand or a business partnership?

 

MANDI GUNSBERGER [Guest] (17:36)

Right. Look, I think for a lot of people, they still see it as the one size fits all model. So they’ll put together a beautiful shiny deck and it might look beautiful and it might have amazing information in it. But when you send that out to 10, 20, 50 different brands, you DM people on LinkedIn, track people down, it’s not going to work because I think true partnerships, they don’t work like that. It’s really about understanding what that specific

 

brand, all that specific individual, what their challenges are, what they care about and how you can help them achieve their goals. They’re kind of the three things that I always look at because it’s different for even like Apple to Samsung, it’s different from McDonald’s to Hungry Jacks. Even though you go, well, I’m going out to all these fast food because I want a fast food partner, it’s individual for every single one you do. And I think I touched on this before, but for my first eight years, was in hospitality.

 

And honestly, I think the world would be a better place if every 20 something year old spent some time in hospitality because it really teaches you what it means ⁓ to see people, understand people, how to have genuine conversations. mean, I was 19 or 20 and I was working at, you know, the Shangri-La in the city. And at that age, to be able to notice how people feel when you make them feel a certain way, it’s really affected the way I, yeah, the way I work in the

 

in anything I do in any specific business. And one of my all time favourite books, which I’m not sure if you’ve read, is Unreasonable Hospitality by Will Garagno. my god, it’s like I’ve probably read it six times and I sometimes read it or listen to it in the car. But basically I recommend anyone read it no matter what industry you’re in. It’s a brilliant reminder that… ⁓

 

Yeah, you can make people feel truly cared for in this magic in the tiny things that happen. I think that that’s where people go wrong. It doesn’t have to be expensive. It can be the smallest tiny thing. And his book’s brilliant. He talks about one of the biggest things he did one day for people at his restaurant in New York, which ended up being the top restaurant in the world, but was go out and buy a hot dog for them from a local hot dog vendor because he overheard them say they’re about to leave New York and they didn’t get a chance to have

 

hot dog. So it was like a six dollar, you know, thing that he did, but he took it to the kitchen. It was cut into four incredible pieces. It was plated up. And because he overheard this conversation, it’s those tiny things that I’m always trying to do in life to, whether it’s my clients, my people that come on retreat or anything, I just try and surprise and delight them with tiny things that will make a difference. And I can guarantee you if there’s a partnership to be had, that’s the way to do it versus, you know, blitzing 200 companies with the same doc.

 

moment.

 

DI GILLETT [Host] (20:31)

I couldn’t agree more, And in my own experience coming out of the executive search world, I knew only too well that if I had approached somebody, my approach was going to unearth their sort of status quo at the time. these conversations used to go on for months and months and months. But I always emailed on a Friday afternoon, even when I had nothing to tell them, simply to say, no update, because

 

what it felt a short period of time for me, it felt like an eternity for them being on the hook. So it is those little things of caring about how people feel and putting yourself in their shoes that I think is so, so important.

 

MANDI GUNSBERGER [Guest] (21:16)

And what that would have felt to that person on a Friday afternoon, it meant that they probably never went to any other executive search person because they’re

 

DI GILLETT [Host] (21:24)

Well, it’s

 

exactly that. It’s how I won business. you’re absolutely right. So you’ve painted a pretty honest picture of juggling work and you’re part of the sandwich generation like I am. So you’ve got everybody at each end of the spectrum. What does burnout and working under pressure look like when you’re actually at the center of it?

 

MANDI GUNSBERGER [Guest] (21:54)

Yeah, that’s very interesting and very real still for me. I still work on that a lot. But I think burnout for me, it’s not necessarily lying on the floor unable to move. It’s more of a subtle and sneaky thing that it catches up with you. So it’s doing everything for everyone, as we just said, and feeling like I’m failing at all of it, to be honest. Because when you’re stretched so thin and you’ve got the kids and you’ve got parents, and let’s not forget, there’s a husband or a partner or someone, there’s clients.

 

and says all this stuff going on, ⁓ I’ve got businesses, I’m sitting on boards, I’m whatever, and there’s nowhere to turn. And I think ⁓ for me, it’s trying to even remember what self-care feels like because every second of every day, I’m up doing something for someone else. ⁓ I’ve had, full honesty, I’ve had two proper full burnouts, nervous breakdowns in the last 20 years where I literally couldn’t get out of bed. And so I think I’m hyper aware of the signs.

 

⁓ You know that happened with that it can be tears over losing your charger for your computer It can be sitting in the car for two hours before school pickup answering emails. Whereas really I should be going for a walk ⁓ You know, it’s canceling my yin yoga, which I adore which I did cancel this morning because I knew we were doing this but you know, but doing those things, know, they kind of all just come up on you and you know, sometimes it’s even like realizing you’re lying down for a pat smear and that feels great because it’s

 

first time I’ve actually lied down all day. and so even though that’s quite funny it’s also quite funny.

 

DI GILLETT [Host] (23:29)

It’s so good.

 

MANDI GUNSBERGER [Guest] (23:32)

Yeah, you know, like you go, my God, I’m really looking forward to this, because it means I’ll just stop for five minutes. I’m like, that is not a healthy way to live my life. ⁓

 

DI GILLETT [Host] (23:40)

It’s not.

 

MANDI GUNSBERGER [Guest] (23:41)

So

 

yeah, and look, and there’s no way of getting out of the sandwich generation. Like you can’t just throw it all in and run away. But it’s about learning how to manage all those pieces. So I think for me, I’ve learned through the two breakdowns, which actually take months to come back from. So if I don’t go to that place again, it’s actually much better to stop before I get there. So it’s obviously not being everything to everyone. Like sometimes I say to kids, it’s 7pm, I’m not going to cook, I’m actually going to bed to work.

 

Netflix I’ll see you all in the morning and I try and not have guilt about that because I know that I can’t possibly do that tonight. That’s just what I need and I think they’re fine with that. I cancel on things now which I never used to. Sometimes I have tickets to certain things and on the day I’ll say to a good friend you know I just I can’t I’m exhausted what I really need to do is go to bed and I’m okay.

 

with doing those things where I think for years when I was younger, I wasn’t okay with doing those. I pushed myself to go to that big event or that opening or, cause you know, what if I met someone that was gonna change my life now? I’m a bit like, I’m exhausted so I don’t have to do that. you know, having systems as well that save your sanity is good. And for me, it’s a small moment. So I’m never gonna get, you know, the big week away by myself to just ponder my own thoughts, but I will be able to have a laugh with the family.

 

I mean half the time they’re laughing at me to be honest, which you know either can make me laugh or cry Depending on my frame of mind, but yeah, it’s a dip in the ocean. It’s a one-hour Yin class It’s all those things I try and go in the ocean every single day now after I go to gym and I used to be like, oh, that’s a bit You know, I feel a bit guilty about doing that. Screw it, you know, go to gym go for a dip in the ocean I’m at my computer by 930 in the morning. So I think Yeah, it’s it’s really tricky to put those things into your life. But otherwise we

 

just burn ourselves into the ground. Our parents’ generation didn’t have laptops and mobiles and all this stuff where we were on 24-7, but I have the ability to wake up at 5 and start working and work till midnight. So it’s up to me to…

 

DI GILLETT [Host] (25:47)

Not those things.

 

I mean, it is a good point. I I grew up with a father who was on the land and the hours that they’d work, particularly during harvest, were ridiculous. And I probably learned to work to burn out by observing. And you potentially did too with a father that was going hard. And sometimes that’s just baked into our DNA, I think. And it’s to unlearn it.

 

MANDI GUNSBERGER [Guest] (26:16)

It’s really hard to unlearn it. And I think for years, our generation has also been saying, oh, the younger millennials, they don’t know how to work. They, you know, they come in late, they leave early. I’ve actually changed the way I think about them and think, actually, we could learn from them. They’re out at run clubs. They’re leaving early to go to yoga or whatever. And I think like good on them. Whereas, you know, 10 years ago, I was like, oh, you hire people and they leave the office at 6pm. But like, good on them. We should have done that for 20 years.

 

DI GILLETT [Host] (26:44)

And you know, when I find myself thinking that, I do sometimes wonder whether we’re admiring them or we’re actually jealous of them because they’ve actually taken the decision that we haven’t done.

 

MANDI GUNSBERGER [Guest] (26:58)

Absolutely, and we’re paying the price for that now. I would have loved to all those years have gone and left and gone to out with a friend rather than being like, can’t, I’m gonna work late tonight. Like I was the one forcing myself to work late. No one else was doing that. But I think that it’s great. They have much more of a balance than we do. Maybe they won’t have as many mental health problems in their 40s, 50s and 60s that we do.

 

DI GILLETT [Host] (27:19)

Yeah.

 

So do you have, do you have the ability now to realise when you’re getting too wrapped up in, your business?

 

MANDI GUNSBERGER [Guest] (27:31)

To be honest, it’s something I’m working on. found a really, really good, she’s almost like a life coach, work coach slash psychologist. So she’s very good at actually, cause I came to her and said, after my last breakdown, which was only last year, I said, I feel like I don’t have that internal, other people are able to stop when they want to stop. I will take on more and more and more work until I have a breakdown because I’m just a yes person. So she’s helping me put systems in process.

 

in place and like at the moment we’re working on the fact that 2026 is full. Mandi you have to say no and you say to people from now on I can work with you in 2027 which doesn’t come easily to me but it’s just I think it’s going to be for the best so it’s I don’t feel like I’ve got that internal monologue but I’m working on it.

 

DI GILLETT [Host] (28:21)

But there’s a great message. You’ve recognized that you don’t, but it’s smart to put somebody around you who can manage that. So that’s a bit like six eyes and we’ve all.

 

MANDI GUNSBERGER [Guest] (28:34)

Yeah, absolutely. And she’s in charge of that. Yeah, definitely. Like I said to her the other day, like I’ve kind of had two or three retreats a year, then six a year, and next year I’ve got 10. And so we’ve gone through and worked out that like 10 is actually the maximum amount.

 

DI GILLETT [Host] (28:50)

It’s

 

like doing ten weddings, Mandi. That’s a lot.

 

MANDI GUNSBERGER [Guest] (28:52)

I

 

know, I know, each retreat takes like 350 to 400 hours. So, and I don’t do that, don’t sit down and work it out. So really what I’m going to need is staff at this point to help me do this. But I didn’t realise that she’s the one that looked at the hours, looked at the week and went, do you want to work 130 hours a week? I’m like, no, she’s like, well, that’s what you’ve just set yourself up for. So yeah, it’s about finding people that want to help. Because I don’t, I just say, oh my God, that sounds so exciting.

 

DI GILLETT [Host] (29:20)

There’s your mirror. Yes.

 

Well, I’m here talking with Mandi Gunsberger, who is a visionary entrepreneur and as you’ve already gathered, a workaholic. But coming up, we’re going to explore the power of being vulnerable. If you’re loving the Power of Women podcast, be sure to jump onto our YouTube channel and hit that subscribe button to ensure you never miss an episode. So you’ve been pretty candid in our discussion today. ⁓

 

about burnout and your last one as you said was only in the last 12 months ago. What did you do after selling Babyology?

 

MANDI GUNSBERGER [Guest] (30:00)

⁓ that’s a big question. ⁓ yeah, after selling Babyology, I, well, I thought I’d planned, carefully planned at my exit, to be honest, but, and I’d negotiated exactly how many hours I would consult to the new owners as a maximum. ⁓ But the day the deal was done, they literally said, we’ve got it from here. So that was a massive blow to me, which was, you know, for the best in the long term. But I still remember walking out of the office that day.

 

feeling like Jerry Maguire.

 

DI GILLETT [Host] (30:32)

Yeah.

 

MANDI GUNSBERGER [Guest] (30:33)

I packed a box, I had a tin of tuna and a notebook. That was pretty much all I had in my own company. ⁓ And you know, and I even had to ask them, like, I wanted to take my staff for lunch. And it just all felt so surreal. But we’d always been so big on setting up a Wiki that we’d had like this 400 page Wiki, which now everyone has with their business, but it was the Bible of the business that they were basically like, we’ve got it from here. We don’t need to anymore. So that was really ⁓ odd, I think. And that was very surreal after 11 years of building a business.

 

you

 

DI GILLETT [Host] (31:03)

Sum

 

up in two words what that feeling was. What are those two words?

 

MANDI GUNSBERGER [Guest] (31:09)

those two words would just be ⁓ devastated, surprised. I just, took me a few weeks to be like, for one minute we’re signing papers and we’ve just done this big deal and now I’m no longer in the office. Cause I think also in media it was unheard of. Like I basically sold at that time thinking someone would buy us for two or three years and then we’d be able to live our lives. And all of a sudden we were leading our lives and didn’t know what to do with them. Cause my husband was in the business then as well.

 

and we were both all of a sudden like unemployed. ⁓ So that was okay. But then, so I think I was like, I’m going to help other founders. So, you know, I went and consulted with other founders, still very fresh out of my business. But honestly, ⁓ it just didn’t light me up at that point in my life. I found it really hard when I couldn’t make things happen. Yeah. And you’d go and you meet with someone who suggest all this stuff. And a month later, none of it had been done. So I was actually quite, I think I was

 

DI GILLETT [Host] (31:57)

and weren’t ready to see.

 

Well

 

that’s the thing about consulting. I think consulting is really hollow because you come up with all of the big picture stuff but it’s not your task to do the implementation. I find that for a doer, and I’ve seen that in the search world, I would never advise somebody with your demeanor to go into the consulting world because it would be unfulfilling.

 

MANDI GUNSBERGER [Guest] (32:22)

That’s me.

 

Exactly. Well, I know that now, but I did not know that. So, I found it like really frustrating. So really what I did then was I threw myself into planning a massive bucket list adventure to Tuscany with my family. So we moved our three girls over to Tuscany for a year. Husband wasn’t very keen to go. He was literally like, you need a job. You need something to entertain you. But I’m like, we are going to Tuscany. So, yes, so we had the most incredible life changing year where we went to

 

DI GILLETT [Host] (32:37)

Not much.

 

MANDI GUNSBERGER [Guest] (33:05)

over 20 different countries that year. My girls were five, 11 and 12. So really interesting time to pull them out of their worlds. know, lots of family time, no running around, no meetings, no agendas. You know, we did some consulting over there in the early hours, but really we just got to hang out and enjoy. And that was 2019. So we were really lucky. We didn’t even know COVID was around the corner.

 

So we did that whole year there, bought them back to go to school in that February when everyone was like, my God, you’re from Italy, you’ve got COVID.

 

DI GILLETT [Host] (33:36)

Four weeks before.

 

MANDI GUNSBERGER [Guest] (33:39)

before

 

it all happened exactly. So it was kind of crazy. And then I think came the harder years, that whole post COVID-y time. ⁓ You know, for the first time in 20 years, I think I decided I’d go get a real job. And you know, I hadn’t worked for anyone else for years, but I just thought, you know, the stability, was that whole grass is greener on the other side, stability of the paycheck, someone else being in charge, me just, you know, rocking up and starting.

 

DI GILLETT [Host] (34:05)

in my book.

 

MANDI GUNSBERGER [Guest] (34:06)

Yes, I got fired three times, not once, but three times.

 

DI GILLETT [Host] (34:11)

How

 

did that go? Not so well.

 

MANDI GUNSBERGER [Guest] (34:14)

Not so well. just couldn’t stay in my box. I would go in and try and make too much change, you know, and other founders or other people in organizations that

 

DI GILLETT [Host] (34:23)

Were

 

you surprised to be fired, Merdie? ⁓

 

MANDI GUNSBERGER [Guest] (34:27)

I surprised the first and second time, the third time I kind of expected it and then you know realised as many of us are we’re just unemployable like no one wants someone who’s been doing their own

 

DI GILLETT [Host] (34:39)

And that’s a badge of honor, there’s nothing wrong with that, that is a badge of honor.

 

MANDI GUNSBERGER [Guest] (34:42)

No, exactly.

 

But I just thought it’d be nice for a while, like to be, you know, someone pays you to sick leave and for like holiday leave. Well, just nice to be able to say to the kids, don’t worry, I’ve got this rather than we really don’t know what’s going to happen this time next week or next year. ⁓ But yeah, I think that silver lining of that period in that chapter reminded me to my core that I am a founder, that I do like to create things that I’m, you know, that

 

that’s really what I’m built for. So, you know, I use everything I’ve learned and I’ve, you know, gone again, cause I was like, I think I could do another one. ⁓ it’s not all bad, but it was like very much, you know, after six, I’d always get to that six month period and then they’d call me in and be like, yeah, this is not working out. So I’m like, okay, great. Yeah. Sometimes it was like, like I was completely unaware. And then other times I’m like,

 

DI GILLETT [Host] (35:18)

Thank you guys.

 

for over performing and not under performing. Who would have thought?

 

MANDI GUNSBERGER [Guest] (35:41)

Yeah, but was overperforming but it was also just like I think this is what we should do and this is how we should do it and we’re not you know we’ve only got this percentage of this and I think other people don’t want to hear that they’re happy to go at their slower pace ⁓ and not have someone else tell them what to do so I know that.

 

DI GILLETT [Host] (35:59)

Good

 

to know. So you’ve said from the deepest resets, sometimes it doesn’t come from doing more, but it actually does come from doing less, a bit like your year in Tuscany. Why do you actually think that is such a hard message for overachievers, such as yourself, to actually absorb?

 

MANDI GUNSBERGER [Guest] (36:22)

Yeah, and you died, sounds like you’re one of, you’re the same as me, so. But I think, to be honest, for… ⁓

 

For most of us high achievers, our entire identity has been built around doing things and ticking things off and getting things done. Like that’s the way I’ve lived since I was a teenager. So I’ve been rewarded my whole life for being productive, for being reliable, for being capable. You know, I’m the one that gets things done. I’m the one that organizes the family get togethers, the Christmas, you know, who’s bringing what. So when you suddenly stop or slow down and say, I don’t want to host that,

 

it does feel or it can feel like a failure. ⁓ So yes, I struggle with that. And I think, ⁓ yeah, I’m probably not the only person out there who writes something on my to-do list after I’ve done it, just so I have the glee in crossing it off and feeling like I’ve achieved it. No, see, we all do it. I’m like done that, putting that on my list, crossing it off, exactly.

 

DI GILLETT [Host] (37:16)

That was just me!

 

have a day list with colour coded tabs that vary in colour based on urgency, Mandi.

 

MANDI GUNSBERGER [Guest] (37:32)

Yeah, no see we need help we need help and it’s not easy for people like us then to slow down to sit and read a book You know, I’ll sit and read a book But then I’ve got my laptop open and I’m over here going what emails have I got because that’s what makes me feel good is doing those things So for me it did take the complete burnouts, which I hope you know other people listening Do not have to go through to realize that you know it rest is not a weakness for me It always felt like a weakness I had to keep going but it actually is more wisdom

 

than anything. I said, looking at the younger generation and them taking time out, I wish that I would have done that earlier or given myself permission to pause or to breathe or to go to yoga or to read a book, you know. But it’s really uncomfortable for people like myself or yourself that spent decades proving their worth through how many things I can achieve on a list every day. So it is, it’s learning a new language and it’s, you know, a language of stillness and not having to be busy, like, you know, going through…

 

DI GILLETT [Host] (38:31)

Do

 

you think your kids are learning? Do you think you’re producing another generation of you? Or do you think they’re a little bit more informed?

 

MANDI GUNSBERGER [Guest] (38:40)

I think to be honest, and they’re now 13, 18 and 19. No, I think they’ve seen me. They’ve been through my breakdowns. They’ve been through my last previous three months where from last, I don’t know, September till December, I really couldn’t get out of bed because I was so burnt out. You you rebuild yourself by doing one activity a day. Today, I’m going to have a shower. Today, like really severe burns.

 

DI GILLETT [Host] (39:03)

You’ve

 

really done it, haven’t you?

 

MANDI GUNSBERGER [Guest] (39:05)

I

 

just hit the bottom so quickly because I never know when to stop. So I think the girls have seen that and it actually has taught them a lesson.

 

DI GILLETT [Host] (39:14)

we’re

 

not going to do that, we’re not going to

 

MANDI GUNSBERGER [Guest] (39:17)

You’re crazy.

 

Why do you like, you now when I’m like, I’ve got these 10 retreats, they’re all like, you’re a bloody idiot, mum. Like, you know that you’re gonna fall under all that weight. And I’m like, no, no, I’m gonna get help. I’m gonna hire people because I don’t wanna be there again. And I’m not good at saying no. So I’ve got this other person over here who is my no person, my kind of advisor. And then my kids and my family that say, do you really wanna go there again? So I do think the girls, even the little one at 13, you know, has seen me.

 

in and goes are you driving me to school? No, looks like you’re staying in bed again today. So you know I don’t think that’s necessarily a negative thing for them to learn at this age. I think that’s what life is you know you work too hard and you burn out and you fall in a heat.

 

DI GILLETT [Host] (39:56)

No, no, no. ⁓

 

Yeah, and I know in my own role models in life, I learned as much from the negative things as I did from the positive. And I mean, that should be our learning journey in life in general that we acquire it from all of those experiences. So tell me about your business. You’re now focusing on other people’s wellness, I suspect, in these retreats. The irony of that,

 

MANDI GUNSBERGER [Guest] (40:20)

Yeah.

 

Exactly. that’s the thing. What does it look like if the owner and founder of a wellness business who talks about giving yourself a rest has a nervous breakdown? It’s not a good look. so ⁓ yes, so I definitely try to practice what I preach and take that pause and take that breath. But yeah, absolutely. Nourish Travel was born out of my own ⁓ healing journey. ⁓ You know, I hit that wall after I sold Babyology and I spent so many years in that constant juggling the business, juggling the kids, juggling parents.

 

I mean, ⁓

 

DI GILLETT [Host] (41:24)

how they live their life.

 

MANDI GUNSBERGER [Guest] (41:25)

And quite often, it’s incredible. So I got there and I was like, you know, 10, 12, 2, and I’d be late for everything because quite often that 10 o’clock meeting is them saying, let’s have a coffee. Let’s get to know each other.

 

DI GILLETT [Host] (41:38)

I

 

why in the rag trade we always used to know that fabric deliveries would always be late from Italy because they ran on their own time and that is what

 

MANDI GUNSBERGER [Guest] (41:48)

own schedule and I don’t think that’s a bad thing. They’re calmer, they’re happier, love life, they have their CS star. So you know I haven’t brought a lot of that back in but the one meeting a day thing really got me because that meeting is often a coffee then a walk then a nice lunch and you you spend three or four or five hours with one person and then you decide whether you’re going to work with them. So talk about partnerships and really understanding what someone wants. That’s an incredible thing.

 

DI GILLETT [Host] (42:15)

There’s a lot

 

to learn. there’s ⁓

 

MANDI GUNSBERGER [Guest] (42:17)

Whereas

 

we think having eight meetings a day is really the way to do it. Bang, bang, bang, bang, bang. And you you get on a call and you’re like, right, where are we? Have we signed a contract? What are we doing? That’s not necessarily the way other people work around the world. So, ⁓ yeah, I think during that time, I started to do things that helped me feel more human and come out of that real adrenal fatigue I was in. was, you know, having honest conversations with many other women as well, all through COVID, you know, just about that they’re all carrying

 

all these things. So I think that’s how NARS travel really began was to be able to create a space to offer other women and men. We have a lot of men that come on our retreats as well. Just permission to slow down. So I do things that are one day. I do things that are three days. I do them locally. I do them internationally in Tuscany or Botswana or wherever, you know, hosts want to go. But it’s all about, even if it’s just the one day one, giving you that space to just look out for yourself. If you want to spend that day sitting

 

reading a book and not talking to anyone, do it. Like I don’t force anyone, it’s not a retreat where I’ll gong your room and say, you know, it’s time for the morning sunset walk. If someone, you know, I had a woman recently that came up, that came to one and she had a one, a four and a five year old.

 

had never been away from them and her husband gifted it to her. She just wanted to sleep and I was like, I’m just gonna come check on you and make sure that you’ve eaten, but otherwise you don’t need to be at anything. And like, so for everyone, it actually means something different. It’s some people it’s connecting with others, some people it’s doing nothing and some people it’s filling that schedule with, you know, one thing after the other. But you know, everyone is about to have that.

 

DI GILLETT [Host] (43:57)

Mind you, that’s harder on the organiser because you haven’t got a set agenda.

 

MANDI GUNSBERGER [Guest] (44:03)

It is and what I do is I have a set agenda. Actually today I’ve just sent out for my next one. These are the five or six things we’re thinking of doing in the afternoon. We’re not doing all of them. Let us know which ones you would want to do the most and I will surprise you with which ones we do. But every single day of every moment I say nothing is compulsory. If you don’t want to come to anything you don’t have to. But women have and a lot of men as well have FOMOs. So the minute you actually put something on a schedule they

 

God this going to the beekeeping might be the best thing ever. What if I don’t go to that? then what if I don’t go to this? So I actually do allow space where nothing is on for those people that feel FOMO because they can’t help themselves come to everything and then at the end of it they say I really wish there was some downtime because I didn’t give myself any. So it is harder for me as an organizer but I think I’m getting to the point where I understand the way people’s rhythms work and giving them that two to four or two to five afternoon gap will allow them to

 

a nap or a swim or do yoga or read a book or whatever. But yeah if I schedule something super fun they’ll be there so we try and it’s like toddlers you have to give them their afternoon break.

 

DI GILLETT [Host] (45:14)

So Mandi, I’d love you to speak directly to the female entrepreneur or business person listening to the podcast today. If you were to pay forward all the amassed knowledge and wisdom that you’ve learned over time and could speak to the version of yourself who was running on empty, what would you tell her?

 

MANDI GUNSBERGER [Guest] (45:39)

The first thing I tell her is to stop trying to do it all.

 

It’s actually impossible and I don’t know anyone who can do it all and not have massive mental health issues by doing that. So I think what I’ve learnt is I don’t need to earn rest or love or success by doing more. ⁓ You know, you’ve got to believe, which, you know, I’ve just turned 50 and it’s taken me this many years, but you’ve got to believe that you are enough even when you pause and especially when you pause. So taking that pause doesn’t mean you’re not succeeding.

 

and that you’re failing, it means that you actually care about yourself, about the others around you, about your family, about your business, whatever you’re doing, because it will give you more to be able to do things. know, it’s that the world’s not going to fall apart if you take that breath. And asking for help is not a weakness, it’s actually a strength to say like, not coping, can’t do it all, don’t know how to stop doing it all, which is where I’m always at. Like I actually can’t stop myself, so I need other people to

 

DI GILLETT [Host] (46:42)

You

 

need an outsourced

 

MANDI GUNSBERGER [Guest] (46:45)

you

 

Exactly, and that’s fine. I think that’s fine. I know that about myself after all these years that I’m my own worst enemy and I’ll take on too much till I fall. So I think that would be the biggest thing. ⁓ You know, and that’s why I absolutely love doing what I do now because I get these women that come to me. I build a relationship with men and women for the six months prior to a retreat about what they want, what it looks like, why they’re coming. You know, it’s not just those three days and then I tailor it to them so that they get the rest

 

and that individual thing that they need. As I was saying, a retreat is not a one size fits all, get 25 people. I actually understand each person and why they’ve come and how I can make it special for them. So I love it. It’s like all the things I’ve ever done put into one now.

 

DI GILLETT [Host] (47:32)

how wonderful. Well, Mandi, thank you so much for sharing your entrepreneurial knowledge and also being so candid about being ⁓ so focused and so committed to pushing yourself to the brink. I think for many listeners, and I know interviewing you here today, it is a bit like somebody holding up the mirror and you’re going, okay.

 

Alrighty, I need to read the signs. need to listen. And as you said so rightly just before, the wheels are not going to fall off if you take an extra hour to go to yoga class or you do something. And next time, ring me and say, I need to reschedule because I’ve got too much on my plate. No, don’t worry.

 

MANDI GUNSBERGER [Guest] (48:21)

going

 

to yoga tonight. I’m going to yoga at 6pm. But no thanks for having me. It’s been so lovely to have a chat with you. Yeah, love what you do and I really hope that people get something out of this. I did warn you I was very honest. So I have been very honest.

 

DI GILLETT [Host] (48:38)

That’s what we want. And Mandi, what’s the name of the business? I’m going to put it in the show notes, but give me the name of the business for the retreat. It’s nourishtravel.com. Nourishtravel.com. That’s it. Nourishtravel.com. Fantastic. And I know Mandi shows up on LinkedIn. And if you’re interested to learn more about what I do outside of the podcast, I too show up quite a bit on LinkedIn and I’ve got a power of reinvention newsletter.

 

MANDI GUNSBERGER [Guest] (48:47)

www.nourishtravel.com

 

DI GILLETT [Host] (49:07)

that I post weekly there and like Mandi, I’m in midlife and we’re doing lots of things and we’re not stopping.

 

MANDI GUNSBERGER [Guest] (49:16)

Exactly,

 

it’s our time. children… So it’s our time. Thank very for having me, Di.

 

DI GILLETT [Host] (49:18)

Thanks Mandi. Until next time.

 

Connect with Di:

Connect with Di on LinkedIn

Follow Power Of Women on LinkedIn

Follow Di on Instagram

The Power Of Women Podcast Instagram

Contact Di

 

Find Mandi Gunsberger at:

Website https://nourishtravel.com/

Instagram https://www.instagram.com/nourishtravel/

LinkedIn https://www.linkedin.com/in/mandigunsberger/

 

This is the home of unapologetic conversations and powerful stories of reinvention. New episodes drop every Monday to fuel your week with insights on leadership, resilience, and success. Subscribe and join a community of women who are changing the game.

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From Setback To Comeback

From Setback To Comeback

What happens when the drive that makes you great becomes the force that brings you undone?

Life coach, bestselling author and keynote speaker Shannah Kennedy joins me, Di Gillett on the Power Of Women Podcast to explore the thin line between ambition and burnout, and why recovery, identity and self-awareness are now critical skills for high-performing women.

From managing elite athletes to living at full throttle, Shannah’s story is a reminder that setbacks can be the start of your greatest comeback. If you’re willing to do the inner work.

 

In this episode, you’ll hear:

Why “Who are you without your job?” is the most confronting (and necessary) question you can ask.

How to rebuild your identity beyond titles and achievements.

The difference between ambition and overachievement.

Why women in midlife face “the perfect storm” — and how to plan your way through it.

Daily rituals for resilience: mindfulness, breathwork and boundaries.

 

Shannah said:

“Setbacks are inevitable.”

“The line between ambition and breakdown is when you stop listening to your body.”

“Treat yourself like a high-performing human because that’s what you are.”

 

💥 New episodes drop every Monday to power your week.

📖 Read the full transcript of this conversation here:

SHANNAH KENNEDY (00:02)

Well the first thing is who are you without your job? And if you can’t answer that, it’s pretty confronting. ⁓

 

DI GILLETT – Host (00:09)

We’ve had a setback and setbacks are inevitable. They come in all forms. It could be we’ve been made redundant, our marriage or relationship has fallen over. We’ve had a health episode that’s knocked us sideways that we didn’t see coming or there’s been a loss of somebody in our world.

 

SHANNAH KENNEDY (00:29)

So you need to do the work on yourself first and when you have a big curve ball, if you’ve gone through a divorce or a redundancy, you have fallen flat on your bottom and you really need to do the work. And so all of a sudden the achievement junkie is so shocked at what just happened that they come to people like me and say, okay, teach me.

 

we go into, you know, what are your values? Let’s build the human now from the ground up so that you can jump back on and go and get another great job or enter another relationship or move forward with your health. We need to reset yourself. So where are the boundaries? What are the goals? What are the habits that are non-negotiable for you now moving forward that really serve your own set of values? And then you need to say yes to the world.

 

The line between ambition and breakdown is when you stop listening to your body. The question is never why me, but more who will I become because of this? A really important question to be asking ourselves in change. Women in midlife are facing the perfect storm. Without a plan, it can break you, and with a plan, it can make you.

 

DI GILLETT – Host (01:57)

I’m Di Gillett and welcome back to the POWER OF WOMEN podcast. What I love about this platform is the opportunity to showcase and celebrate the strength, resilience and achievement of women from all walks of life. And we talk resilience, reinvention and the moments that don’t make the headlines but in fact should.

 

So the conversation today is a really important one and I know this is going to resonate with so many of you listening because today we’re going to explore how to turn setbacks into comebacks. And joining me to discuss this and how we approach it is one of Australia’s most respected life coaches, a bestselling author, and we’ve got a couple of the books on the table with us today, keynote speaker,

 

and mentor to athletes, CEOs and high performers. Shannah Kennedy, welcome to the Power of Women podcast.

 

SHANNAH KENNEDY (02:57)

Thank you for having me. It’s beautiful to be here.

 

DI GILLETT – Host (03:00)

Shannah, before we start, I’d like to get into a little bit of your origin story because I think you’ve had your own setback that really framed what your comeback would be. Could we start there? Because you had a high-flying career as a sports manager and somewhere along the line you hit the wall. What happened?

 

SHANNAH KENNEDY (03:24)

I certainly did. I don’t know if any of the listeners out there have married their job before, but that’s what I did. ⁓ I was in my 20s. I had the most incredible job. was the full Jerry Maguire job. You know, there was athletes. I was working for a wonderful brand. My job was to buy and sell the athletes, to do all the sponsorship deals.

 

Sport is always on the weekend, so great. Every weekend was full, flying around watching sporting events, but never took any time off. So basically, full-time marriage into the job, loved it. Had a lot of friends because I had lot of free passes to places. I had a lot of free things to give away and a lot of money to give away. So my life was really superficial.

 

although I didn’t see that at the time, it was just full excitement. Sort of like if you are an elite athlete, things aren’t quite normal. And anyway, I just did not see the warning signs. I did not want to see the warning signs. So, you know, when your body starts to talk to you and you get the headache, you get the sore bones, you’ve got to force yourself to go to work a little bit.

 

DI GILLETT – Host (04:38)

Explain it away though, that’s the trouble.

 

SHANNAH KENNEDY (04:41)

Yeah,

 

you do. You create great stories to support yourself and your sabotaging lifestyle. I was also trying to do triathlons myself. I was trying to have relationships and everything was just crumbling around me until one day I just couldn’t get up. I actually could not get through the concrete. And I was diagnosed with chronic fatigue and that was 30 years ago.

 

DI GILLETT – Host (05:08)

Yeah, and we don’t talk about that a lot, but it was something that so many people hit through HSC studies and those sorts of things. So how long did that…

 

SHANNAH KENNEDY (05:21)

That

 

was full adrenal burnout. That was a year in bed, a year. A year in bed. Not able to drive, can’t concentrate, can’t turn the lights on, it hurts my eyes. Couldn’t turn the radio on or the TV on because it would hurt my ears. Everything was just fried. Think of everything being fried. Then the huge realisation was, who am I without my job? There was no emails. There was no phone calls.

 

DI GILLETT – Host (05:26)

Yeah

 

SHANNAH KENNEDY (05:49)

There was nothing. There was silence. The company were great. They held my job. But it was a horrible realization that I actually hadn’t created a person who went to work. I just created my title. So I was actually lying there thinking of our elite athletes and what happens to them when they go from hero to zero, sometimes overnight, you know, when they do their ACL or they get dropped from the team or.

 

Who is Dusty Martin without Richmond Football Club?

 

DI GILLETT – Host (06:20)

Nobody

 

seems to care about the person, they care about what impact it has on them as a fan.

 

SHANNAH KENNEDY (06:26)

Exactly. But we need to be a person first who plays football for that team or goes to that job and then gets off that ride and is still a full person. So it was a real gift in the end because I actually in that time really thought about all of the athletes that I had worked with. I saw all of the destruction post sport, which nobody cared about back then because it was the early 2000s.

 

Well-being wasn’t a word, mental health was not a word. It was go hard or go home. So I actually got myself a coach ⁓ to coach me back to unlearn all of my bad habits, to unlearn the I need to use hard work as a badge of honour and relearn a much more sustainable way.

 

of being a high performer without the burnout and having a life as well. So it’s a very exciting time, even though very challenging, incredibly painful chronic fatigue. Your bones are like broken. It feels like you have had the biggest night on the town.

 

DI GILLETT – Host (07:27)

What does it feel like?

 

without the fun.

 

SHANNAH KENNEDY (07:34)

without any fun. It’s like the worst hangover but also your bones feel like they’ve been punched so it feels bruised so it’s extremely painful. I don’t think people talk about that very much. It’s not just I’m a bit tired, So that ended up in a big depression because I actually didn’t know who I was.

 

DI GILLETT – Host (07:49)

No, it’s more than that.

 

You lost your identity.

 

Ouch.

 

SHANNAH KENNEDY (07:59)

Yeah, at 30. At 30. That’s early. That’s early to have a crisis like that.

 

DI GILLETT – Host (08:05)

Indeed it

 

  1. And that overachievement junkie pursuit which you would have had, and you would have been surrounded by people with that because they were high performers and killer instincts and strive to win and wins the only thing. And you would have had it in your DNA because you were competitive sporting wise in your own right.

 

So how much of it was about being an overachievement junkie and how often do you see that in the people that you coach now?

 

SHANNAH KENNEDY (08:42)

Well, I still see it in myself. I think it is. And I think if you are a driven woman and you have that achievement, you know, I’m not happy unless I’m achieving sort of mentality, it doesn’t go away, but you can make a healthier version of it.

 

DI GILLETT – Host (09:00)

That was going to be my question because what makes you great is what brings you undone. So how do you balance that?

 

SHANNAH KENNEDY (09:06)

There’s

 

a balancing act. So now my achievement is not, did I sell 10,000 books yesterday? Although that’s very nice. It is, what did you do to care for the asset which is yourself? So that she doesn’t burn out, so that she does have balance. Did you set a boundary? Did you do your breath work? Did you do the three M’s to start your day, which is make my bed, move my body, mindfully breathe? Do the pacing stuff.

 

Did I do three breaths every time I wash my hands today? That paces me through the day so I don’t burn.

 

DI GILLETT – Host (09:43)

You’re that, you’re doing that every day. And I did that before we started recording this morning. So I did the three, four, five breathing just to centre.

 

SHANNAH KENNEDY (09:45)

Yeah,

 

center. So that’s athlete mentality. I mean we watch it all the time. We’ve just watched the grand final. We see people breathing. We see Olympians just preparing themselves with breath. Breath is your first skill to go and really master. So I see it as the Gatorade stations in the marathon of the day. So every time you do that conscious breathing you ⁓ just give yourself a moment to ground yourself.

 

That’s like stopping at the Gatorade station before you carry on for the next 5k’s of the day. I teach a lot of my clients, especially women, how to pace themselves because they are trying to do everything all at the same time.

 

DI GILLETT – Host (10:40)

And particularly midlife women because that sandwich generation piece of you’re managing all ends of the spectrum. Yes. Coming up behind you, those who’ve gone before you.

 

SHANNAH KENNEDY (10:51)

Yes, and we’re in a crisis at the moment because women have never been in this position before. We’re actually at the top of our careers in our mid-50s. We’ve really got to partner. We’ve developed incredible businesses. Unfortunately, we had kids later, so our kids are still at home. They haven’t gone. And our parents are still with us because they’re living longer. And at the same time, our body is changing.

 

DI GILLETT – Host (11:12)

Incinerate

 

SHANNAH KENNEDY (11:19)

It’s a perfect storm and it hasn’t been there in any other generation. Because the generations before, the grandparents didn’t live as long. The kids moved out at 20. Now they’re staying home. ⁓ And by the time you’re in menopause, your career was sort of finished. So we’re in really uncharted waters. Yeah, it’s an interesting But I think it’s exciting.

 

DI GILLETT – Host (11:41)

So with that in mind, are the majority of your female clients midlife women?

 

SHANNAH KENNEDY (11:49)

No, I have women, men, I have retiring men, retiring women in their 60s, 70s. I have young people in their 20s starting. And everyone wants a plan.

 

They haven’t got a plan. So if you haven’t got a plan, it’s like driving around the roundabout. When you have a plan, it’s like, we know which direction we’re driving on the GPS. So even if it’s a short-term plan, the brain is really comfortable as soon as it knows where it’s going. So we do need a plan, which we plan in pencil, because there’s always change. We need to get comfortable with change. ⁓ And when you do have that plan in pencil, you can enjoy the ride.

 

DI GILLETT – Host (12:31)

That point about pencil is a fascinating one because I still keep a day book as a running sheet of what I’ve got to do. ⁓ And I love writing. I have a creative style of writing that comes from my fashion design background and I physically like writing. And for years I always used a beautiful Lamy pencil because I could

 

change it and it’s only in recent years that I’ve actually moved into writing with a rollable pen and I wonder whether there’s a conscious switch in going from pencil can change it to feeling clear enough that I’m going to put it down in pen and stick with it.

 

SHANNAH KENNEDY (13:18)

think pen is amazing. I think pencil is for long term. So if we’re thinking about your 10 year older version of yourself, which is your role model, of course, is you, your best friend in 10 years time. You put that age to it, so I’m 55, so I’d be 65. So I would be planning in pencil because I don’t know what curve ball is coming my way. But I’m planning in pencil on, you know, what are the life experiences that I want.

 

What experiences do I want with my husband, with my kids, with my friends, all different ones? I might be planning in how I want to feel. More agile, stronger. Okay, what can I do today? Where do I want to be financially so I know what I need to do today and why I’m not going to go to the sale and buy some more towels because we’ve got enough towels just because I really like them or more stationary because I love stationary. I’m serving her.

 

I am serving her, I’m working for her, that’s my life plan. So I know why I make decisions today is for her because I don’t feel like going for a walk when it’s cold and windy here in Melbourne, but I’ll get up and go for her because she’s saying thank you, keep moving, keep moving or get to yoga, I want you to be agile. So I have this trainer in my brain who is to me

 

DI GILLETT – Host (14:37)

speaks to you in third

 

SHANNAH KENNEDY (14:40)

from my life plan because this is how I want to feel and this is what I want to experience and this is what I want to learn.

 

DI GILLETT – Host (14:50)

And I’m thinking what you said, and I think it was after turning 60 that I probably went from pencil to rollable pen. I wonder whether there was something in that.

 

SHANNAH KENNEDY (15:02)

Well, deep confidence comes when we know which way we’re going and how we want to feel and what we want to experience. That’s confidence. Because you’re living your plan, not somebody else’s plan.

 

DI GILLETT – Host (15:14)

I think I just got analysed on the

 

So you talked about your own setback being a gift and it was a turning point for you. So for those listening who are in the middle of a hiccup or a setback, how can they start to see the hidden opportunities in what feels like a crisis?

 

SHANNAH KENNEDY (15:45)

It always feels like a crisis. It’s like you just fell off your bike. It’s a crisis. It hurts. It’s horrible. You sit there. Your confidence is completely stripped and you’re sitting in the gutter and it’s a horrible place to be. And the first thing we need to do is breathe. The first thing you do to a child is catch your breath.

 

We’re not going to talk about it yet. We’re going to catch your breath. Ground yourself. Okay, now we’re going to slowly stand up and then we’re going to make a plan and we’re going to jump back on the bike. It’s the same. We need to go through a beautiful process and not just react. We need to ground ourselves first. We need to think about how that felt.

 

What am I learning from this? And the learning might not come till later. Certainly in the middle of chronic fatigue, I did not think it was a gift. But it opened doors for me that I would never have seen. It’s also allowed me, or I have chosen to see it as the gift to live wide awake and with intention. So mindfulness, breath work, all of those soft skills, which I did not possess before I had to bring in, and they became the guide.

 

Like taste the coffee. I’m so happy I have a bed with a doona. You know, I’ve got a car that works. Let’s go down to the little things. And so I actually feel like I’ve had a very grateful life because I’ve focused on the small things.

 

DI GILLETT – Host (17:12)

What would be the difference do you think had you not hit the wall if you’d kept going?

 

SHANNAH KENNEDY (17:17)

Well, it isn’t until you lose everything.

 

friends, your so-called friends, your identity, your body, that you appreciate small things. So I think if I hadn’t I would still be the A-type overachieving junkie who probably would have blown up her marriage and not felt anything and not been present for her children or maybe not pivoted the right way and just reacted all the way along like a bouncy ball and probably got to midlife ready for a massive crisis.

 

DI GILLETT – Host (17:49)

And that’s probably what we see with a lot of these relationships and characters who blow up. You know, it’s the guy going and getting the sports car. It’s the marriage breaking up at 50 when you think you should just be settling in and starting to plan post-children and enjoy yourself. It’s all of those things coming to that crux.

 

SHANNAH KENNEDY (18:15)

It’s

 

always the people who haven’t done any work on themselves. So they have been addicted to achievement the whole way through. They have maybe got to partner or had a great career, but everything around them.

 

is incredibly unstable. again, they put all of their eggs into their title and didn’t build the human. And that’s why we need a life plan, which brings in a career plan and a financial plan and a health plan, but it’s actually your life. How do you want it to unfold? Get in the driver’s seat and out of the passenger seat. So a lot of them, I think, have just been maybe just too one-eyed and it’s just life is not like that.

 

DI GILLETT – Host (18:57)

I think that’s right. Well coming up, what to do when setbacks hit and how to manage your comeback. If you’re loving the POWER OF WOMEN podcasts, be sure to jump onto our YouTube channel and hit that subscribe button to ensure you never miss an episode.

 

Shannah, before we went to a break, you made a really interesting point. You said we put all of our energy into our title and not into us as a human. How prevalent is that in the marketplace?

 

SHANNAH KENNEDY (19:34)

enormous because that’s where a lot of women value themselves and their confidence. They don’t value the small things, they only value the title. And when the title is taken away, what’s left? We need to have built the human being who gets on the ride, whether that be at Macquarie Bank or

 

the business that they’ve built, it doesn’t matter what it is, but you need to be able to step off and be the human. It’s just a ride. It’s just a ride in the playground, your job.

 

DI GILLETT – Host (20:06)

So how do you take somebody on that journey to draw the distinction? Because if I’m an achievement junkie and my title of partner has been the pinnacle of my career, I’m there, it defines me. How do you encourage me to think of me as an individual in the bigger picture?

 

SHANNAH KENNEDY (20:27)

Well, the first thing is who are you without your job? And if you can’t answer that, it’s pretty confronting. So that’s when they say, okay, I’m open to working on it now, because they can’t answer that one question. And it’s a really important question is to know who you are and what’s important to you outside of your job. And what are you doing to feed that consciously, consciously?

 

DI GILLETT – Host (20:52)

So we’ve had a setback and setbacks are inevitable. They come in all forms. It could be we’ve been made redundant, our marriage or relationship has fallen over. We’ve had a health episode that’s knocked us sideways that we didn’t see coming or there’s been a loss of somebody in our world. What’s the non-negotiables in a recovery plan to come back from one of those setbacks?

 

SHANNAH KENNEDY (21:20)

Well, that’s why I wrote Plan B. Because it was about navigating and embracing change. And after 20 years of coaching people through change, I thought, I’m just going to put it into a simple format for people. For what happens in your brain is we get the curve ball, it comes, it’s lemons, it hurts, it’s falling off your bike, it’s the redundancy, it’s, ⁓ you know, I had a cancer diagnosis, ⁓ my partner passed away, or my…

 

mother passed away or it just can be a range of things you know a business partner blindsided you. The first thing that we have to do is just respond and we can’t respond until we’ve taken a breath. We’ve acknowledged all of our feelings. We’ve created a narrative that works for us to tell other people when other people corner us what happened with your marriage you know.

 

You want to shut that down pretty quickly because that goes into a whole rabbit hole. So you have to have your elevator pitch ready. ⁓ And then you just respond with grace. You just respond with grace. Then you need to recover. So we need to take the time to recover. We need to think about,

 

What are the self-care things that I need to do to just refuel my tank, whether it be physically, mentally, emotionally, spiritually? We need to take a little time, a little gap, instead of just jumping straight back on the bike, a little gap to…

 

DI GILLETT – Host (22:48)

Achievement

 

junkies. So how do you encourage me not to go? I’m just going to get back into it and keep busy.

 

SHANNAH KENNEDY (22:55)

So you need to do the work on yourself first and when you have a big curveball, if you’ve gone through a divorce or a redundancy, you have fallen flat on your bottom and you really need to do the work. And so all of a sudden the achievement junkie is so shocked at what just happened that they come to people like me and say, okay, teach me.

 

So that’s where we start. And once we’ve done a bit of recovery and we’ve had a bit of time off and we’ve just settled ourselves, we go into, know, what are your values? Let’s build the human now from the ground up so that you can jump back on and go and get another great job or enter another relationship or…

 

move forward with your health, ⁓ we need to reset yourself. So where are the boundaries? What are the goals? What are the habits that are non-negotiable for you now moving forward that really serve your own set of values? And then you need to say yes to the world. Yes, let’s radiate again. Let’s come, jump on the bike. Let’s take off again and have another go. But there’s quite a process to get there. And the people that don’t go through those stages,

 

⁓ always fall again and again and again.

 

DI GILLETT – Host (24:15)

And is that what your personal coach took you through when you hit the wall? And how long do you think the reset took?

 

SHANNAH KENNEDY (24:19)

Mmm, 100%.

 

I would say at least two years. And then I studied coaching to open my own business to coach athletes into retirement. That was before anyone had heard of a life coach. So think I was one of the first qualified ones in Melbourne 25 years ago. And it started with athletes, then it went into business athletes, I call them, and then life athletes.

 

DI GILLETT – Host (24:51)

And I get that I come from a family of elite athletes and my brother was an elite athlete and he tragically lost his wife Amy Gillett when the Australian cycling team was struck by a car in Germany. Why I tell the story in this setting is Simon was still thinking like an elite athlete in his approach of how he was going to manage his grief. And I can remember him.

 

going hard, keeping busy. He was flying here, he was flying there, he wasn’t acknowledging what had happened. And then out of the blue, he got the hiccups. And I don’t mean an occasional hiccup, I mean 24-7. You can’t eat, you can’t drink, you can’t sleep. The hiccupping was constant. And after about five days, he was broken. Absolutely.

 

broken, his body took over. So it’s, isn’t it interesting as to how if you don’t take the decision, the decision like your chronic fatigue for you.

 

SHANNAH KENNEDY (25:51)

His body took up.

 

Yeah, your body will take over.

 

Absolutely. And the grief cycle is huge. And it can last forever. Forever. doesn’t go away. So I put that in the book as well. we don’t get taught all of this at school. No. We don’t get taught anything at school except get a great ATAR and go to university. And that’s it. Full stop.

 

DI GILLETT – Host (26:24)

Do you

 

SHANNAH KENNEDY (26:28)

Yes, 100%. I think they are bringing wellbeing in now, is great. It’s a small introduction. But a lot of these life skills, if you’re not a reader or I suppose now it’s much easier listening to podcasts, you can learn these skills. That was never around before. Nobody talked about all of this before. Grief was shoved under the carpet. Don’t go near that person. ⁓

 

the book was written in COVID, it came to me at two in the morning, like a Jerry Maguire moment, and I just got up and went, know the exact pathway.

 

DI GILLETT – Host (27:06)

And

 

so Plan B was your first… Number six. But the context.

 

SHANNAH KENNEDY (27:08)

book. No, that was number six.

 

The

 

context of it. Yeah, exactly.

 

DI GILLETT – Host (27:16)

Brilliant. So for a high performer listening to this podcast, what are some really practical strategies for them to prevent the next crash and to build a more sustainable comeback?

 

SHANNAH KENNEDY (27:28)

Beautiful. think especially for women who are listening to this, is, you know, we are these incredible human beings. We really are.

 

DI GILLETT – Host (27:41)

If

 

we don’t say so ourselves.

 

SHANNAH KENNEDY (27:43)

Yeah,

 

and I’m just going to shout that from the rooftop. We are incredible human beings and we need to protect the ascent. We need to put kid gloves around ourselves a little bit and listen to the body because the body will take over otherwise and things happen to us. So we do need to think about filling the oxygen tank before the mask. We do need to think about if I’m going to be a high performer like an athlete, I need to have high performance recovery.

 

And athletes do. They have incredible recovery protocol. We need to as well. And making that your part of your career is what is my recovery. You know, for me, it’s massage, acupuncture, Chinese herbs. It’s constant. It’s been going for 25 years with no burnout. Raising the family, looking after the parents, writing books, traveling the country, speaking on stages and coaching people.

 

DI GILLETT – Host (28:39)

No

 

burner.

 

SHANNAH KENNEDY (28:42)

None. My recovery is so important to me. So important. I will go and have a 20 minute sleep in the middle of the day.

 

DI GILLETT – Host (28:50)

because you can

 

read when you need to do it and you can respond rather than…

 

SHANNAH KENNEDY (28:54)

You know, back-to-back presentations, for example, I will book a boardroom and go and lie down with my legs up the wall for half an hour. Yeah, there you go. treat yourself like a high-performing human because you are one. And high-performing humans and athletes really focus on recovery, just as much as performance. And that could be your rest protocol, your sleep protocol. Your exercise protocol. know, the way you move, the way you hydrate, the way you fuel your body. ⁓

 

treat it like an elite athlete because that’s what you are. You are managing so many different areas in life and everybody needs you.

 

DI GILLETT – Host (29:32)

Yeah, that’s great advice. Thank you. What’s the most significant challenge women are facing today and what do we need to do about it?

 

SHANNAH KENNEDY (29:41)

I think there’s two. One is we’re in the crisis of ⁓ managing so many different areas of life all at the same time. Menopause, adult children, aging parents, top of our career. It’s enormous. I think it’s a huge load that women have never had before. ⁓ The other one is comparisonitis. I think social media.

 

It actually is destroying a lot of women’s confidence where they don’t feel seen, they don’t feel heard. They’re comparing themselves to someone else’s shopfront, which might not be like that behind the scenes. And it’s really affecting their confidence. And so they are feeling a little invisible maybe because they’re distracted. It’s like if you’re in a running race and you’re running perfectly well and you start looking sideways.

 

What happens to your run? You lose momentum. So every time we’re stuck in comparisonitis we’re losing momentum. And I think it’s a huge problem at the moment, especially while we’re in the whole storm of managing everything else.

 

DI GILLETT – Host (30:51)

That’s such an important word. I’ve heard it said recently and it’s relatively new to my vocab, but that is such an incredibly powerful one.

 

SHANNAH KENNEDY (31:04)

Comparisonitis

 

DI GILLETT – Host (31:07)

hard to say.

 

SHANNAH KENNEDY (31:08)

Very hard to say, but think of it as an athlete. If an athlete is comparing themselves to somebody else, they’re always going to feel.

 

If they’re focused on themselves and their 10 year plan, they’re going to be excited, motivated, pumped and looking for new people to bring in to surround themselves with the right people. The minute we’re looking sideways we lose all momentum. So I think social media you have to have a boundary on.

 

DI GILLETT – Host (31:40)

So if I think of that as a term, I think that’s probably a term that derailed me in my 30s and didn’t really stand into my own power until in my 40s because I had a couple of powerful friends around me and I was living vicariously through them, not being true to myself. So I think that is a…

 

The existed long before social media.

 

SHANNAH KENNEDY (32:12)

⁓ it did, it did. And that’s why people need a plan. If you have your own vision board up and your own words up on the mirror that really work for you and you are solely committed to enjoying your life, not someone else’s, your life, how can I make today great for myself? What can I be grateful for? What’s my challenge today? Can I breathe today? Did I move my body today? Did I do all the things to serve this asset?

 

Life’s pretty exciting.

 

DI GILLETT – Host (32:43)

Yeah, brilliant. Shannah, thank you I am going to start putting more emphasis on me as the asset rather than me being the last down the line. Good idea. think that’s a must. How can somebody find you if they’re looking to engage yourself?

 

SHANNAH KENNEDY (33:00)

Amazing. Well, that can go to my website, shannahkennedy.com. There’s lots of free resources, free screensavers to keep you on track, free downloadable vision board kits so that you can start your own vision board. Fantastic. All on the website. yes, I do one-on-one coaching. I do workshops for corporates.

 

DI GILLETT – Host (33:13)

and a number of these books that you

 

busy and you’re not burning out. Well done, you. Fantastic. Well, I think that is such ⁓ a truckload of messages that Shannah has delivered today. But I think if we do take the approach of treat ourselves as the asset, rather than the inevitable that can keep pushing, keep pushing, keep pushing, and we’re not breakable, because that would be wrong. are in fact likely to burn out, to

 

to exhaust ourselves, to run ourselves down, and nobody, including ourselves, are going to benefit from that. And I know I have been guilty of it. I’m sure you have been guilty of it. So share this episode with a friend to make sure we treat ourselves as the asset we deserve. Until next time.

Connect with Di:

Connect with Di on LinkedIn

Follow Power Of Women on LinkedIn

Follow Di on Instagram

The Power Of Women Podcast Instagram

Contact Di

 

Find Shannah at:

Website https://shannahkennedy.com/

LinkedIn https://www.linkedin.com/in/shannah-kennedy-8a898b1/

Instagram https://www.instagram.com/shannahkennedy/

 

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George Donikian | Love, Reinvention & The Power of Partnership

George Donikian | Love, Reinvention & The Power of Partnership

For the first time, I swap chairs with my husband, renowned broadcaster and Executive Producer Of the Power Of Women Podcast, George Donikian, for a rare, deeply personal conversation about love, reinvention, and the power of partnership.

From SBS World News to Network Ten, George has shaped Australian media for more than four decades. A multicultural pioneer, mentor, and trusted voice. But this time, the spotlight turns on our shared journey: the highs, the heartbreaks, and the meaning behind our symbolic spiritual number, 333.

Together, George + I explore what it takes to stay visible, relevant, and connected – in both life and work – through the lens of reinvention, vulnerability and truth in storytelling.

 

You’ll hear us talk about:

The fear of personal identity and finding confidence in front of the camera.

How letting go of perfectionism, of sugar, of control – can transform your identity.

The parallels between media and podcasting: storytelling, listening and truth.

Ageism in broadcasting and why visibility still matters for women and men alike.

The power of partnership – in life, in work and in love.

 

George said:

“Giving it up is an incredibly big deal.”

“Listening is key.”

“The truth is the first casualty in war.”

 

💥 New episodes drop every Monday to power your week.

📖 Read the full transcript of this conversation here:

FULL TRANSCRIPT:

DI GILLETT (00:03)

I just didn’t present in the manner in which I wanted to. But seriously, how common has that been in your experience? You’ve worked with a lot of women in front of the camera. Is that an unusual thing for you to hear?

 

GEORGE DONIKIAN (00:06)

Isn’t that amazing?

 

No, no, in truth if I reflect on all my team members, my colleagues and on-air partners that ⁓ I’ve shared the screen with, I can remember very early on, again, there was a…

 

desire for them to be happy with what they saw and I understand that. I can remember the first time I saw myself on camera and my then boss Bruce GYngell said to me I’m going to give you something brand new. So I had just started or about to start my television career and I’m presented with a beta camera recorder. He gave it to me so I could get comfortable.

 

with myself on screen and that I could, he knew that I had enough critic in me to will myself to get out of any bad habits.

 

DI GILLETT (01:18)

I’m Di Gillett and welcome to the POWER OF WOMEN Podcast. I love that this is a platform that showcases and celebrates the strength, resilience and achievement of women from all walks of life. Today, however, I’m going to be putting myself in the spotlight because we’re going to change this up a little bit. So for the very first time, the executive producer, George Donikian, who is also

 

my husband is joining me in the studio today. And there’s a lot to talk about through a serious lens of reinvention, partnership, and the power of storytelling. And I’ve learnt much of that from the man sitting opposite me on the desk today. And as a partner in life for 20 years to find ourselves working together,

 

for the first time in our careers is really quite something. And I know a lot of people when you say, could you work with your partner, they’d say they couldn’t do it. I have to say this is the best career I have ever had. So without any further ado, George Donikian, welcome to the POWER OF WOMEN podcast.

 

GEORGE DONIKIAN (02:34)

What a pleasure to finally share a microphone on POWER OF WOMEN I know how important it is and has been for you over the past year. I want to commend you. I think it’s been extraordinary watching your growth because I can remember a time, it wasn’t that long ago, when I asked you to comment on a particular

 

program I was running at the time, I think it was called the Insiders or something, or the Informer. Informer. And there was a particular topic that you had great expertise in. It was about a new idea that you were pursuing with a couple of girlfriends. was called Partenaire. And I remember saying to come on, come and talk to me about it and we’ll shoot the breeze. And no, no, when you offered up one of your girlfriends, who did a fabulous job. you, Kim.

 

DI GILLETT (03:17)

Didn’t go so well did it?

 

GEORGE DONIKIAN (03:24)

a tremendous job. But you sat back and I kept thinking to myself, why? So why was it then? What was it that curtailed you? hey, I’ve

 

DI GILLETT (03:30)

froze.

 

 

That’s only three years ago. Yeah, that’s a very good question.

 

GEORGE DONIKIAN (03:42)

I’ve been watching you and not only am I very proud, but I’ve always worked

 

DI GILLETT (03:50)

Did

 

I mention he’s my number one cheerleader?

 

GEORGE DONIKIAN (03:53)

I’ve always worried that if I ever unleashed the beast in you, that ferocious work ethic that you have, if I could ever unleash it and let it do something that it was passionate about, you’d be uncontrollable. And here we are.

 

DI GILLETT (04:09)

But it’s an interesting point and I like to just explore that for the purposes of our listeners because it plays into ⁓ what I talk about ⁓ when I write in my newsletter on LinkedIn, Power of Reinvention. So I have been accustomed to talking to rooms of people, being on stage talking business.

 

know my subject matter expertise could talk while I’m underwater. But in all of those settings, I’d have a microphone but not a camera. And I think that that particular day where we went in to do a piece to camera ⁓ for ⁓ what was one of my failed startups with some friends, but nothing ventured, nothing gained. I didn’t like the way the camera saw me.

 

Now that was also before I gave up a 58-year addiction with sugar. And I photographed very differently, and I personally in my eyes presented very differently pre-sugar and post-giving up sugar. And so it wasn’t so much that I didn’t have the

 

the language and the knowledge of what I wanted to speak about, I just didn’t present in the manner in which I wanted to.

 

GEORGE DONIKIAN (05:44)

You didn’t like what you saw. Isn’t that amazing? Because that wasn’t a challenge ⁓ for me in that studio. I kept thinking, you look fabulous. Mind you, you look extraordinary now. Benjamin Button, eat your heart out. You do, but you also were…

 

DI GILLETT (05:46)

I hated what I saw.

 

⁓ I look younger now than I

 

GEORGE DONIKIAN (06:09)

very very fashionable woman who knew how to carry herself and always you’ve always known how to style yourself even from was it four five or six years of age and I remember one of those stories your mother said to me oh yes she ruined many a dress I’m so she was telling the truth mm-hmm yeah you always did know what you

 

DI GILLETT (06:29)

Yeah, so ⁓ and I had no issue with what I was wearing on that day but the perfectionist in me did not like what I saw in the monitor of the camera and I didn’t want to go to air that way. It was debilitating.

 

GEORGE DONIKIAN (06:45)

Had I known that we would have cut sugar.

 

DI GILLETT (06:47)

So giving it up. Well, giving it up is an incredibly big, big deal. am now moving into my third year sugar free, cold turkey, zero processed sugar. And if you haven’t tried it, just give it a nudge for a couple of weeks and see what it feels like. Cause it’s a game changer.

 

GEORGE DONIKIAN (07:08)

There

 

you go. So you have reinvented yourself.

 

DI GILLETT (07:12)

I have. I have in so many ways, both professionally and ⁓ personally.

 

GEORGE DONIKIAN (07:20)

So it wasn’t imposter syndrome that could tell your opportunity to talk to the camera. was you simply not liking what you saw. Okay. I’ll keep that in mind.

 

DI GILLETT (07:36)

But seriously, how common has that been in your experience? You’ve worked with a lot of women ⁓ in front of the camera. Is that an unusual thing for you to hear?

 

GEORGE DONIKIAN (07:51)

No, no, in truth if I reflect on all my team members, my colleagues and on-air partners that I’ve shared the screen with, I can remember very early on, again, there was a desire for them to be happy with what they saw. And I understand that. I can remember the first time I saw myself on camera.

 

and my then boss Bruce Gyngell said to me,

 

I’m going to give you something brand new. It’s called a Betacam recorder. Now, we’re talking a long, long time ago, before they were part of what was available to the public. So I had just started or about to start my television career, and I’m presented with a Betacam recorder, which is the one that basically competed with the VHS recorders of the time. The Betacam was a better bit of technology.

 

⁓ But the marketing drive of the VHS team won the day. But I had one of very first beta camera calls. He gave it to me so I could get comfortable with myself on screen and that I could… He knew that I had enough critic in me to will myself to get out of any bad habits. So he wanted me to watch.

 

DI GILLETT (08:57)

Why did he give it to you?

 

GEORGE DONIKIAN (09:17)

every night’s news after the event and to decide or be very aware of nuancing. Because what we were doing was showcasing world news in a way that had never been done before. What we offered, that is the original SBS World News team,

 

It was something that shocked the marketplace. know our commercial rivals hated it. They couldn’t cope with it. They didn’t like what we were doing.

 

DI GILLETT (09:48)

But come back to the nuancing if we could: And we see it on air now and we debate about it over the dinner table as we watch news. I mean there is a way of introducing a story that has grief attached to it. There’s a way of introducing a story with brevity. There’s a way of introducing a story that’s joyful. All of those things are different.

 

GEORGE DONIKIAN (10:14)

Yeah.

 

DI GILLETT (10:15)

And the opportunity to play back and see yourself do that would have been incredibly helpful in understanding just what the nuancing to each of those stories might be.

 

GEORGE DONIKIAN (10:32)

It was exactly that. It allowed me to understand how to do a particular story. And I remember saying to one of my first producers, language is key. And he kept saying to me, it’s everything.

 

And one person’s freedom fighter is another person’s terrorist. And we have this challenge now in this modern era of the media where there’s so much disruption, so much misinformation, and every word you use, every phrase, every utterance, you’ve got to be very aware of the complications that can be in the marketplace depending on how you say it. I say to people time and time again, you can say anything.

 

DI GILLETT (11:17)

Let’s dig into what makes a great interview. Is it a voice? Is it curiosity? Is it the ability to listen or is it something else? I’ve been interviewing people on the other side of the desk for 30 years to draw out their story in an executive search setting. Is it the same?

 

GEORGE DONIKIAN (11:38)

In order to draw out that information that you seek, you’ve got to listen. People will tell you a lot about themselves.

 

DI GILLETT (11:49)

I find people tell me things

 

GEORGE DONIKIAN (11:50)

You

 

hide between the marshes, so to speak. So it’s not what they tell you, it’s what they don’t tell you and what you’ve got to find, what you’ve got to seek, what you’ve got to discover. And it’s the way you pitch in and ask the questions that will open, that may open a pathway or a window or a portal that will get to the next chapter of the story. Do you find people… me, listening. Listening is key.

 

DI GILLETT (12:17)

Do you find people tell you things that they didn’t intend to tell you? Because I know that is something whether it’s in the setting of POWER OF WOMEN or historically in a boardroom setting interviewing somebody for a job. They end up disclosing something they didn’t need. What’s in that? How does that happen?

 

GEORGE DONIKIAN (12:37)

once you make someone comfortable and the discussion is one-on-one. Every interview is one-on-one and every time you’re on air you’re one-on-one.

 

DI GILLETT (12:51)

Explain that because you you’ve coached me in that it

 

GEORGE DONIKIAN (12:58)

Well, I’ve known the limits of my ability and I wasn’t ever going to you. She is Max’s daughter. ⁓ Your father was a fabulous man and we miss him every day. But he told me very early on, you’re not going to be able to tell her anything. And I’ve never really wanted to tell you. I’ve wanted to offer up stuff and hope that…

 

DI GILLETT (13:04)

Would she listen?

 

Yes you do.

 

GEORGE DONIKIAN (13:27)

And that’s not what everyone does, you’d like more people to learn by osmosis. They observe, they watch with great care. And the more care, the more ⁓ effort and work ethic you put into it, you’ll get more out. And I’ve always watched the very best

 

And I’ve had some terrific young men and women pass through my news journey and I’ve watched their careers blossom. And all of them, I’ve tried to give them the same sort of advice. And it just goes to show you how some people take it on board and embrace it. Some, no, no, some take it to another level. Yeah. And then others…

 

DI GILLETT (14:13)

Sometimes.

 

GEORGE DONIKIAN (14:18)

sort of, yeah, I think I know what I’m doing and their careers are fine.

 

DI GILLETT (14:23)

Did

 

you ever think you were going to coach me?

 

GEORGE DONIKIAN (14:26)

On our wedding party, I remember I offered up the microphone to you. And you were wise enough to say, I don’t want to be the news anchor here. Because you were. Because I was the news anchor. But you said, I’m very happy as the weather girl. And I thought, weather girl?

 

DI GILLETT (14:46)

That is how I gave our wedding speech. You were still on TV at the time and you took the microphone at our post wedding party to a large room and spoke. And I have always enjoyed the microphone but following on from you was not going to be the highlight of my day. So I thought the only natural way to follow after you was to do the weather.

 

GEORGE DONIKIAN (15:14)

Yeah, and you did well. I remember saying…

 

DI GILLETT (15:17)

I

 

said there’d be some stormy weather to come. Correct. There has been.

 

GEORGE DONIKIAN (15:21)

100 % right. 20 years together, we’ve had our challenges, we’ve challenged each other.

 

DI GILLETT (15:29)

few thunderstorms, in climate stormy days, lots of sunshine.

 

GEORGE DONIKIAN (15:35)

We’ve

 

grown through all of this and I think it’s very normal but I remember also you saying that you took a line out of one of my weather people at the time you said whether it’s just a forecast is never a promise. So here we are 20 years on and we’ve kept the promise to stick together and learn from each other.

 

DI GILLETT (15:57)

Yeah. Well, and that’s probably a good segue to talk about the power of partnership. And I never in my wildest dreams thought that I was going to be working with you or coming to work close within the industry that you’ve been in for the better part of 50 years. the industry has changed enormously.

 

GEORGE DONIKIAN (16:25)

continues to evolve.

 

DI GILLETT (16:26)

Yeah. But did you ever envisage we would have the ability to actually work together professionally?

 

GEORGE DONIKIAN (16:36)

I always thought if we could find a topic or a subject that we could immerse ourselves into. I thought what you were doing, the idea of partenaires, which was a great concept and something that you and your two girlfriends at the time… …offline dating. what I loved about it was that you showed me…

 

DI GILLETT (16:55)

our offline dating.

 

GEORGE DONIKIAN (17:02)

that you could take all the skills that you had garnered in your 30-year career as a headhunter and put it to good use, bringing people together, not just bringing super talent to a corporate organization. And I remember you saying to me, ⁓ one of the great challenges of bringing a CEO

 

And that was always what you were trying to do. You were bringing C-suite and above to different businesses that people would come to you and they’d say, we want a change of culture. And what I loved about what you did was you were forensic. You didn’t, and I remember you were adamant. You weren’t a recruiter.

 

DI GILLETT (17:45)

That’s a word that often is used to describe me, George, actually.

 

GEORGE DONIKIAN (17:49)

You weren’t a recruiter, nor did you recruit. You were a headhunter. And what that meant was you didn’t go out there and put out an ad and get 55,000 applications and weed or work your way through those. You would go not to find the best talent available. You always were.

 

DI GILLETT (18:07)

No went the reverse.

 

GEORGE DONIKIAN (18:16)

seeking the best talent. Whether they were in a job or out of the job, you would take them out of that job. That was the task. To entice them to leave where they were because you thought they were a better fit somewhere else. And it was that that allowed you to have the success that you had and also deliver some fabulous partnerships, bringing people out from all over the world to take on positions

 

DI GILLETT (18:42)

For anybody thinking about a career pivot and the power of reinvention, all of the skills that I garnered and acquired and honed over those 30 years are the skills that I draw on every day for the Power of Women and for the POWER OF WOMEN podcast because in the same way as I need to build a curated

 

guest list of who to bring to the studio to interview. I’m the client, but the brief is who do I believe my audience wants to hear from? What are the important messages of the day that would resonate with the POWER OF WOMEN podcast audience? And some of those people are referred to me in the same way as people would put their hand up to say I’m looking for a change of career, so it comes that way.

 

More often than not, my guest list is curated through me doing exactly the same as I would have done with an executive search of come up with a plan and then go to market as to who would be the best person to speak on behalf of that particular issue or topic or narrative. And then I go out and I approach them.

 

and garner their interest in actually being part of the podcast. And only one has said no today, and I haven’t given up yet.

 

GEORGE DONIKIAN (20:16)

persist persist persist something you’ve done all your life. You have a tremendous

 

DI GILLETT (20:24)

And keeping in mind where husband and wife, he could have used another word and that would have been a deal breaker. So persist is very good George.

 

GEORGE DONIKIAN (20:31)

Perhaps I could have used another word, but persist suits, because it’s to do with your drive, it’s to do with your work ethic. And the other thing I’ve learnt is you have an extraordinary capacity to learn. You want to teach yourself something, you’ve taught yourself how to edit, you’ve taught yourself how to produce, you’ve taught yourself to use technology that…

 

I’m struggling to master and that shows me a different level of involvement, a different level of… Yeah, curiosity’s entry level. We’ve gone well past that.

 

DI GILLETT (21:05)

curiosity and learning.

 

Well, thank you. Thank you. So how do we give each other space in working together? Why do you think it works?

 

GEORGE DONIKIAN (21:15)

That’s okay.

 

I think you have always respected my talent and my ability in my career. I’ve always been a champion of watching you deliver. That’s true. Over the years. I don’t think I can remember even when we had a personal tragedy, we lost someone very special to us, our late sister-in-law, Amy.

 

DI GILLETT (21:31)

I do. Enormous.

 

GEORGE DONIKIAN (21:52)

You were tasked by your brother who was in grief, who was shattered, and he had to go overseas to claim his wife’s body and bring her back. You were tasked with creating a funeral. And I remember you asking yourself, because you were saying it aloud, so where do I start? Not only did you do the funeral,

 

brilliantly, but you also came up with two state memorial services, one in South Australia, because that’s where her parents were and she was a South Australian girl originally, Amy Safe became Amy Gillett, and then we had one also in Ballarat, because that’s where she and Simon were living. So I remember watching you take that challenge from out of nowhere, and it was not something you had ever done before, but

 

You willed yourself, you armed yourself, you found the best people to deliver it. And if you reflect back, no, there was no playbook, no trigger warning as one of your podcasts, and she’s a remarkable woman and what a terrific.

 

DI GILLETT (23:02)

There’s no playbook for that.

 

And I rest

 

GEORGE DONIKIAN (23:14)

subject you had and what an enormous career and job she’s been doing for her community. again, ⁓ very, very, very proud, I think from day one watching you cope. And I shouldn’t have been surprised because I remember you did everything for our wedding. Yeah. We couldn’t go to Santorini because Amy had just passed.

 

DI GILLETT (23:37)

Mmm.

 

GEORGE DONIKIAN (23:44)

We didn’t want to challenge the family anymore. They were grieving. So we found a new way to have a wedding. we did it beautifully. And we had my daughter from a previous marriage, the lovely ⁓ Lauren, come up. And she was one witness. And your brother, Simon, was the other witness. And we had one other couple join us. They were told not to come. But they wouldn’t listen. They sounded like someone else I know.

 

just would not take any advice and they rocked up and you know made themselves part of our wedding party which was lovely.

 

DI GILLETT (24:22)

Probably should mention our connection around one particular number too.

 

GEORGE DONIKIAN (24:27)

yes, you’re talking about the number three. Well, you should recount that you did all the preparation for the wedding. We got up to the hotel at Port Douglas and just as we were about to check in on the honeymoon, yes, we got married at the Mirage Resort, ⁓ which

 

DI GILLETT (24:47)

on the honeymoon.

 

GEORGE DONIKIAN (24:57)

felt a bit like a mirage at the time. we went to, was it, Paul Douglas? No, Tom Cove for the honeymoon. And we arrived at our hotel and as we checking in, girl’s gone, you’ve been upgraded. And I looked up and there’s the card and there’s the number. Not just three, was three.

 

DI GILLETT (25:04)

palm cove

 

GEORGE DONIKIAN (25:25)

So that became our symbol.

 

DI GILLETT (25:28)

It did and it had been my symbol for years of identifying where my luck was turning when I needed a sign and I think I’ve told the story before where you mentioned I didn’t know quite what to do with the planning of the funeral and I woke up in middle of the night and I had a vision of Amy C. On the end of the bed and it was 3.33 in the morning and 3.33 has become this

 

GEORGE DONIKIAN (25:49)

You felt her presence very strongly.

 

DI GILLETT (25:57)

connection of mind that has become a connection between you and I now, where 333 becomes this powerful point and we note it quite often in the day. We quite often send each other a screenshot of our phone where 333 has come up and the quirky part of that is you’re my screensaver and I’m your screensaver as all good partners should be.

 

And this whole 3-3-3 resonance carries through our world.

 

GEORGE DONIKIAN (26:33)

We’ve been on holiday in Hong Kong and 333 recurring number.

 

DI GILLETT (26:40)

Turns up in the weirdest places. Where it shouldn’t be.

 

GEORGE DONIKIAN (26:42)

We

 

walked into a gift shop.

 

DI GILLETT (26:47)

and electronics, high tech electronics.

 

GEORGE DONIKIAN (26:50)

electronic

 

shop and sure enough there was this clock

 

DI GILLETT (26:54)

an old-fashioned clock, high-tech electronic store, every modern whiz-bang in store. I looked on the shelf and there was one of those old-fashioned clocks where the time clicks over on it and it’s like the tin number drops over. And I remember seeing it there and I pointed it out to you and I said to the guy behind the counter, I said,

 

GEORGE DONIKIAN (27:07)

And a head…three.

 

DI GILLETT (27:22)

Why is that there? And he said he’d never seen it before. It was there frozen on 333 and it wasn’t 333 time that we’d walked through the store, but there it was frozen in time, a 333. Very.

 

GEORGE DONIKIAN (27:25)

I’ve never noted it before.

 

Yeah, Eerie.

 

Maybe it was Amy who reminded us to have a good time.

 

DI GILLETT (27:40)

Maybe it was. Maybe it was. Well coming up I want to talk more about the media and the power of storytelling. If you’re loving the POWER OF WOMEN podcasts be sure to jump on to our YouTube channel and hit that subscribe button to ensure you never miss an episode.

 

GEORGE DONIKIAN (27:59)

that you get a chance to sit together and mark a special occasion. A special occasion is our 20th wedding anniversary

 

DI GILLETT (28:10)

And it’s not that often that you get to do all the talking.

 

GEORGE DONIKIAN (28:13)

No, normally I leave it to the weather girl.

 

DI GILLETT (28:17)

Do you know, that reminds me George, when we… That’s a fabulous pair of lips on the screen behind us.

 

GEORGE DONIKIAN (28:24)

Correct. You should explain the weather girl.

 

DI GILLETT (28:27)

Well I should because when we first got married and we did a wedding party I was terrified, which is ironic given I now have a podcast, but I was terrified to take the microphone after you. And the reason was because you were still on air doing the news thing. So I decided the only credible way for me to speak up

 

GEORGE DONIKIAN (28:55)

was to become

 

with a girl.

 

DI GILLETT (28:56)

was

 

to become a weather girl. So… ⁓

 

GEORGE DONIKIAN (28:59)

But here we are, do know what? 20 years on and I’m now terrified to speak in your presence. Happy anniversary, bye baby.

 

DI GILLETT (29:05)

fantastic.

 

George, coming back out of this break, I want to talk about ageism and visibility. And I’ve spoken about it ad nauseam on the POWER OF WOMEN podcast, and I have written about it in my thought leadership pieces via LinkedIn as well. But I really want to talk about how it plays out in the media. And you’ve got deep, deep knowledge of this. When we think about age and gender,

 

How has that shaped your perspective of women in broadcasting?

 

GEORGE DONIKIAN (29:45)

Let’s look at gender for a moment and I’ll take you way back to my beginnings at SBS in Sydney at the brand new studios as they were then at Milson’s Point just next to the Sydney Harbour Bridge. And I can remember walking into the newsroom and it was filled with men. We had one woman and she was the director’s assistant. She was a firecracker. Fantastic talent.

 

and prove that because her career just continued to blossom as she moved through the next ten years and she ended up working for some of the biggest and best organizations on the planet. But when I started in late 1979, 1980 at SBS,

 

I can remember all these men and the one woman. By the time I left SBS, which was late 1988, just before the year would turn around and become 89, I was the lone man in the newsroom. So, had shown the media world that

 

DI GILLETT (30:53)

Is that?

 

GEORGE DONIKIAN (31:01)

News services didn’t have to be filled with men to ⁓ garner results, to create headlines, nor to achieve ratings. So I watched that transference and for me it was a joy. I never had a challenge, never had a problem with working for a man or a woman. And I never saw one as lesser than the other.

 

DI GILLETT (31:30)

Motion.

 

GEORGE DONIKIAN (31:31)

That wasn’t the collective view of the media space.

 

DI GILLETT (31:35)

Yeah,

 

so what was happening in the other free-to-air channels? Were there many?

 

GEORGE DONIKIAN (31:39)

I won’t name the networks because that’s not fair because the world’s changed and so have they. And it wasn’t what they were doing, was what management was doing at the time. But I can remember going to the then number one network who came in and headhunted me. I was headhunted from SBS to come and do a brand new national world news on a commercial channel which really appealed to me because they, for the first time I thought I’ll have

 

all the facilities I need, all the tools, all the ⁓ satellite coverage that I require to do the best possible job. It didn’t turn out to be the case for only one reason. The two principal people were headhunted within a year of my arrival by Murdoch and taken to Britain to help him out of a jam and how’s this for sheer

 

history. Two Australians from one end of the world who were continually told know nothing about football and that is the world game, the round ball code. And Sam Chisholm and David Hill who had done the marvelous work for the Nine Network creating the world of cricket that captured the imagination of the globe and changed the way cricket was covered and reported on forever.

 

Those two men went overseas and created the English Premier League, which has just celebrated 30 plus odd years of success and is the biggest sporting platform in the world. And then David Hill stopped what he was doing in Britain and went to America for Murdoch and helped to create Fox Sport and Fox News. So a couple of Australians who could have stayed with me.

 

chose to take on the world and were marvelous. But for me, it was again stepping into a newsroom filled with men. There were some women and very talented ones, but when you go from a newsroom that was basically only one male and it’s the one on air. Yeah. Because I was the news anchor Monday to Friday and our weekend newsreader at the time was Mary Kostakievis. And when she wasn’t available or on holiday, ⁓

 

Li Lin Chin ⁓ was the one who had come in to add yet another bit of diversity to multicultural television. And then I got the shock of my life, they sacked her. And I was shaken by that because I thought to myself, multicultural television has a role to play. And that was to give diversity an opportunity. And here they were in their infinite wisdom, new management team, thought she wasn’t going to fit.

 

And I thought, this is crazy. And then it coincided with Channel 9 coming to headhunt me. So I accepted the challenge and went to commercial television to prove my worth.

 

And I said to them, you better rethink your choice. And they went back and re-employed her. And the rest is history. So I’m delighted to have had a small part in that role. And then the news team basically at SBS after I left was all female. So there you go, all power.

 

Because their attention to detail, the ability to work together ⁓ is pretty well noted by all good management teams.

 

DI GILLETT (35:22)

Let’s stay on on-air talent as we see it today. Do you think ageism is present in what we see on air for men and for women?

 

GEORGE DONIKIAN (35:27)

Yes.

 

Present.

 

The end of my career effectively was 2012 when the management team at the time said, we have a decision between you and that person and we’re going to go with that person. I didn’t have a problem with that. They were probably 40 and I was closer to 60 I think.

 

DI GILLETT (35:48)

How old was that person?

 

Yeah. so you think, so as a male, did you feel at that time the decision to take you off air was about age?

 

GEORGE DONIKIAN (36:09)

It probably was a combination of, I was the newer arrival, they were a longer term member of that team. Albeit younger. were younger. ⁓ And ⁓ they probably didn’t cost as much. So you put all those ingredients together and that package becomes one that you can tinker with. And look, I got looked after to the best of the ability at the time, but it shook me in a way that I hadn’t imagined.

 

And I would liken it to the end of a football career, where you have to reposition yourself and ⁓ look to the next step of your development. And for me, the thing that helped me get through it was one, strength of my wife, who was in a corporate position and carried the can there, but also someone who gave me enough reason to keep looking and saying, just create your own business.

 

go out and do what you do and show others how they can do their job even better. So media training and all of that. And I also got to do over the next 12, 14 years things like I did a documentary ⁓ for SBS on Armenia. Now had I been behind the news desk, that opportunity would never have availed itself.

 

DI GILLETT (37:29)

So ageism is experienced on both sides of the divide in terms of gender. When you look at the screens today, what’s your view on the age of those on air? Do you think ageism is playing out in front of our eyes?

 

GEORGE DONIKIAN (37:45)

Absolutely, absolutely. We know it personally, we know it through friends and the pressure they’re feeling to continue to perform. Look, it’s always important to perform, right? But working in a newsroom or working in any space where you can feel not the sort of damocles, but you can feel a gentle arm on your shoulder saying, ⁓ it might be time. I don’t think that’s a healthy way to work.

 

We hear about toxic workplaces. The last thing you want, always, is to create a space where not only is it safe, but you walk in the door because you want to walk in the door. And I’m not talking about the people who stay, who work from home, ⁓ which is a whole new development for me. I can’t quite get my head around it, but I understand we’re in an evolving space with so much technology. And I remember

 

only recently saying to someone, we shouldn’t be surprised. The age of production or the industrial age covered about 200 years. This modern technology era that we’re going through, 2004, the iPhone, 2004, the pod,

 

the little pod, iPod. That was the beginning of you being able to carry your own material around.

 

DI GILLETT (39:24)

And now we’re carrying our TVs around.

 

GEORGE DONIKIAN (39:26)

Well, we’re carrying everything now. I was told by a very smart man, I said to him one day, are we going to have reporters with a camera everywhere they go? And he looked at me and he said, absolutely, that day will come. What he didn’t know was he didn’t look far enough forward, nor had he thought about the arrival of your own personal camera and microphone, high definition one.

 

and one that would be available to everyone. not only have we reached the stage where every journalist has their own camera, right, and props, but we have every person in the world. Now, it’s all well and good to have a professional with a camera because one, they know how to handle a camera. Two, they understand the responsibilities of publishing and the cost that comes with it. ⁓

 

But leaving it to just anyone to have that technology, well, all you unleash… Problems and propaganda. Stories need to be told in a manner, if you’re a professional, you need to tell the story that’s most representative of the facts. Not your story, not the one you think is the story, but the one that best represents what has happened.

 

DI GILLETT (40:31)

telling is

 

GEORGE DONIKIAN (40:50)

That is how you get to the nub of a real story. But today, we’re seeing an awful lot of opinion because people don’t have enough time to produce the story.

 

DI GILLETT (41:00)

We’re sharing opinion here. mean that’s what podcasting is. It’s stories.

 

GEORGE DONIKIAN (41:03)

We’re

 

sharing more than opinion. In this particular case, we’re adding a layer of knowledge and a layer of experience and helping to tell the story. just, I have an idea that, you know, we’re going to do this tomorrow. No, no, no, no, no. This is based on what we’ve seen, what we’ve experienced, and what we’ve seen illustrated time and time again. And as I say to people, you know, every time they ask me,

 

DI GILLETT (41:14)

Noted noted

 

GEORGE DONIKIAN (41:32)

⁓ What’s the biggest challenge in a very heavy news day? And I’d say to stay above the fray, not to allow yourself to be immersed in the emotion. Because as we’re found in war, what’s the first casualty? The truth. And yet, we hear people throw around figures and names as if they know. And I say to them, where did you get those numbers from?

 

DI GILLETT (41:47)

the truth.

 

GEORGE DONIKIAN (42:02)

⁓ they’re around. No, no, no, no. Where did you get them? And unless you can validate them, those numbers may well be the fanciful numbers you use for your next lottery ticket or your next phone. Yeah, because they’re not any value to anyone else. All they do is muddy the waters, raise the ire of people and stir emotions. And what we get is distortion. What we get is anger.

 

What we get is hate. And what’s it based on again?

 

DI GILLETT (42:36)

My opinion.

 

GEORGE DONIKIAN (42:38)

and not being able to tell the truth because in war, all those things are clouded for specific reasons. There are operational reasons you don’t tell the truth for the safety of your troops and for the safety of others. But clearly that’s not going to win too many fans and friends on the social media platform.

 

You stick to your guns as a professional and try always not to tell the story that suits you, but to tell the story that’s most representative of the facts. And those facts that you can validate. Can’t validate them? It’s just whimsy.

 

DI GILLETT (43:20)

Speaking of storytelling, and that is what the power of women is all about, how different is the power of storytelling today, do you think, through this lens being podcasting?

 

GEORGE DONIKIAN (43:37)

Again for me it’s exciting to watch professional women who have a passion to help each other. I’ve noted that the great many of the subjects that you’ve chosen from day one have helped you cover a particular topic of interest.

 

that resonates throughout the marketplace, whatever the subject matter was. You talked about, I can remember very early on in one of the ⁓ very early podcasts, you spoke about the imposter syndrome and how it’s carried itself on not only on one shoulder but on two shoulders to hold people down. And at various times in our lives, we all go through this imposter syndrome.

 

Whether it’s for a millisecond or is it for months or years. And I say to people, the more you work, the more you surround yourself with really good people, believe, have faith. And it’s like a high tide. It will raise the newsroom or it raise the room. It will raise the school or in your brother’s case, it raised his

 

rowing team to a world title. And they were so good at working as one. What did they do? They didn’t just win once. They kept winning. And if I reflect on the man who is your brother, what you cannot mistake.

 

is that when he says he’s going to do something, when he puts his mind to it, he does it, not he’s going to do it, he does it. he, it is DNA and I should have taken that on when I said,

 

DI GILLETT (45:33)

It’s called DNA George.

 

Did you

 

miss that? When you said I do?

 

GEORGE DONIKIAN (45:41)

I must have been swayed by something else. Maybe it was just your beauty.

 

DI GILLETT (45:47)

No, well I grew up in a household where there was no such thing as a thinly veiled threat.

 

GEORGE DONIKIAN (45:52)

No, correct. They wanted to create a hazard. You were right in middle of that hazard. But listen, if you think about it,

 

DI GILLETT (45:54)

It was a fact.

 

GEORGE DONIKIAN (46:08)

It’s held you in good stead, privately and publicly, and we’ll continue to do that because it’s that drive to be the best. It’s that drive to want to be even better than last year. You don’t sit on your laurels. You continue to want to make them better. And I’ve watched your reach to make sure that your technology, the grasp of technology,

 

is better each and every week, let alone each and every year. So you’re advancing this podcast in ways that very few people can.

 

DI GILLETT (46:46)

Thank you. As we come to a close today.

 

GEORGE DONIKIAN (46:50)

no, you’re curtailing our interview. dear.

 

DI GILLETT (46:53)

I am.

 

Is there something, and this is a bit like one of these game shows of, you know, what’s your partner’s favourite colour and you did it. But a little more depth. So what do you think is one thing people don’t know about me but should and I’m going to do the same for you?

 

GEORGE DONIKIAN (47:06)

This’ll be fun.

 

⁓ what is it they don’t know about you? ⁓ I think you have a heart of gold. I’ve discovered that you have a heart You went and had a test and the doctor said, yep, it’s there. I had to sit back and go, wow. So you have a heart of gold.

 

DI GILLETT (47:31)

I have one!

 

 

Wow, that’s a thought you want to leave them with. Thanks for that George. I’m not sure that you get to stay as my executive producer.

 

GEORGE DONIKIAN (47:48)

They see you as a strong woman. They’ve also got to understand there’s a golden heart there.

 

DI GILLETT (47:54)

Well, and my reflection is similar. I can remember being absolutely incensed a few years ago. ⁓ You’d been approached to be on a panel for International Women’s Day and there was one particular individual who decided to make a noise about the fact that whether you should or shouldn’t be there. And as it so often is the case, when somebody’s

 

making a noise, it’s typically about them, not about the person whom they’re talking about. And that was in fact the case. And my reason for pointing that out is I think it’s probably underestimated just how many people you have helped along the way on their journey in media. And in particular,

 

women helping them on their journey, but generously giving your time. And I’ve been the recipient of that because whether it’s been through osmosis or the gentle, you know, commentary in the background, because God forbid I didn’t sign up for one of your media training courses, but ⁓ you have been a great mentor, a great cheer squad.

 

and in fact a great partner.

 

GEORGE DONIKIAN (49:18)

Well, it fills me with a great deal of delight to hear that. But I’ve also got to say that I’ve had my early days where I demanded more from my on-air partners. And I probably rode them harder than I should have. But it was always wanting… Hello?

 

DI GILLETT (49:37)

Hindsight is a good thing.

 

There’s industries built on hindsight,

 

GEORGE DONIKIAN (49:41)

You’ve got to understand too, to arrive where I’ve arrived at today, it’s because I’ve learned from all those experiences in the past. So I say to people, don’t be so stuck in your way that there’s an intransigence, that’s a word that Paul Keating made famous.

 

DI GILLETT (50:04)

Not often you can’t say a difficult to say word George at your moniker.

 

GEORGE DONIKIAN (50:08)

It was case of reaching out and trying to find it again because some file in the back of my office space. But in transigence, your desire to stay rooted to a particular idea and a particular scheme or a particular fashion is not a healthy thing. In an evolving world, I think that’s the most important thing.

 

DI GILLETT (50:36)

And that is probably a great closing message because intransigence and the power of reinvention do not come together. No. So, but what I wanted to really highlight was the power of partnership. To think after 20 years of marriage, you and I can actually work together and we’re talking about some pretty exciting things coming up in the new year that we might be doing together.

 

GEORGE DONIKIAN (51:04)

Before you go any further, do you remember what we spoke about before we agreed to marry?

 

We both said we were better together than apart. That was the, I think, one of the biggest desires. We wanted to see that if indeed that was true, and we would be better together. I hate the term, but people say power couple. It’s not power couple. It’s about two people, two.

 

DI GILLETT (51:36)

Get thrown around a bit though.

 

GEORGE DONIKIAN (51:38)

It does get thrown around, but what I want to make very clear, it’s about equality. It’s about two equals pushing one another and helping one another to be better. And you’ve done it for me on a great many occasions. remember someone asked me, and someone said to me the other day, I love your dress sense. I said, well, that’s always nice to hear.

 

DI GILLETT (51:56)

done it for me continually.

 

GEORGE DONIKIAN (52:05)

I’ll pass it on, my stylist does all the heavy lifting. They went, what? I said, yes. Once upon a time, my wife used to style Steve Vizard to George Donikian. Now she has a much simpler task. She dresses George Donikian. So there we are.

 

DI GILLETT (52:17)

to protect the

 

Well, that’s probably a great point to finish on, but the power of partnership, the power of storytelling, the power of reinvention, but the power of partnership is really something else. Until next time.

 

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Find Guest Name at:

Website https://www.donikianmedia.com.au/

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The Transformative Power of Wellness, Leadership & Permission to Pause

The Transformative Power of Wellness, Leadership & Permission to Pause

In this episode of the Power Of Women Podcast, host Di Gillett speaks with Lyndall Mitchell, the trailblazer who has shaped Australia’s wellness landscape for nearly three decades. From a 14-year-old doing work experience at Camp Eden to founding Aurora Spa and the award-winning ASPAR product line, Lyndall has dedicated her career to helping others refuel and reset.

She shares why wellness is not indulgence but a necessity, the warning signs of burnout, and the simple rituals that sustain leaders, parents, and entrepreneurs alike. This is a conversation about resilience, reinvention, and the power of small, consistent actions.

 

You’ll Hear:

How a teenage work experience led to a life-long calling in wellness

The vision behind Aurora Spa and why urban retreats were groundbreaking in Australia

The four foundations of wellness: sleep, movement, nutrition, and digital detox

Why women struggle to give themselves “permission to pause” without guilt

Practical rituals to build resilience and prevent burnout

Why Lyndall believes wellness should be part of healthcare, not just self-care.

 

Lyndall said:

It’s the small things you do every day that make the greatest difference.”

“Wellness is not something we master. It’s a practice we continually evolve.”

“Permission to pause isn’t a luxury, it’s the fuel for leadership, longevity and life.”

💥 New episodes drop every Monday to power your week.

Your T📖 Read the full transcript of this conversation here:

FULL TRANSCRIPT:

LYNDALL MITCHELL – AURORA SPA (00:02)

You’re not alone. A lot of people are doing this and our sleep is what is the dishwasher for our brain. This is where we get our energy, this is where we refuel our tank but we refuel our brain. But we also refuel our self-regulation to be able to make great decisions. And so in the morning if you’ve had a terrible sleep and interrupted sleep, chances are you’re not going to eat well. You probably won’t move your body and you’ll probably spend more money. Now there’s evidence around that.

 

DI GILLETT – HOST (00:29)

You’re crazy.

 

LYNDALL MITCHELL – AURORA SPA (00:30)

So how do we be the protector of our sleep? Because there’s plenty of sleep robbers out there and our phones can be one of those. I’m Lyndall Mitchell and my values are health, family and economic security which ⁓ really gives me that freedom of choice later in life and my big belief is that it’s the small things in life that you do consistently that make the greatest change.

 

DI GILLETT – HOST (00:56)

I’m Di Gillett and welcome to the Power of Women podcast. We’re a platform that celebrates and showcases the strength, resilience and achievement of women from all walks of life. And this is an invitation to join the Power of Women community and follow us on every game changing, unfiltered conversation with these amazing women.

 

Today, I have the privilege to showcase the story of a woman who is the pioneer of the wellness sector in Australia. And she has lived and breathed it for more than three decades. Lyndall Mitchell is the founder of Aurora Spa, Australia’s first award-winning urban spa group. She’s also a coach, a speaker, author, and entrepreneur who has built a wellness ecosystem

 

designed to give her clients something many of us struggle to find, permission to pause. Her story is one of vision and an unwavering devotion to her clients, a devotion that sees her employ and empower nearly 50 women in the organization. And she guides executives through transformational change and inspires companies and individuals across Australia and globally.

 

So today in our conversation, we’re going to explore what it means to refuel your emotional and physical petrol tank. Why ignoring the signs of burnout comes at such a cost and how wellness is a necessity for leadership, life and longevity. Lyndall Mitchell, welcome to the Power of Women podcast.

 

LYNDALL MITCHELL – AURORA SPA (02:41)

Thank you, Di. It’s so wonderful to be here with your community.

 

DI GILLETT – HOST (02:45)

Thank

 

you. Lindle, you’ve been immersed in the wellness space for, as I said, almost three decades, or it might even be tipping over three decades, but since you were actually 14. Correct. So can you take us back to that experience of Camp Eden when you work experience from the neighbouring property and what you saw that really resonated and drew you into this industry?

 

LYNDALL MITCHELL – AURORA SPA (03:15)

I grew up next door to Australia’s first health retreat and at the age of 14 had the opportunity to do work experience there. And I already knew the staff because mum and I had a little banana stall down on the side of the road where you put money in the jar for the banana. And so we got to know the staff that worked at Australia’s first health retreat being Camp Eden. And so when I was 14, I did go there and do work experience.

 

And it really opened my eyes to these passionate, incredibly healthy humans that loved what they did. And you know, I saw my dad as a farmer, working every day, working hard. And whilst I think he enjoyed what he did, to see people that were this radiant health and passion with the joy they were getting out of working with guests, that’s what really inspired me. So that planted the seed when I was 14.

 

DI GILLETT – HOST (04:06)

Yeah.

 

LYNDALL MITCHELL – AURORA SPA (04:12)

Went back to living on the farm, had my own pet kangaroo.

 

DI GILLETT – HOST (04:15)

Ah, so did I. We could share a story. did. Wow. And a pet emu.

 

LYNDALL MITCHELL – AURORA SPA (04:20)

Okay, I need to know about that. Yeah, incredible, you know, ⁓ opportunity growing up. was such a beautiful 140 acres of tropical rain. The hint of like, you know, bananas, avocados, pawpaws were there as well. know, mum and dad lived the wellness lifestyle. And so that seed that was planted, I then wanted to explore that straight after I finished school.

 

DI GILLETT – HOST (04:32)

Beautiful

 

LYNDALL MITCHELL – AURORA SPA (04:46)

So I went back when I was 18 and I spent the next five years working at Eden and really working my way up. Started in the lowest paying office position and I just said yes to every opportunity that came my way. Before you know it, I’m program coordinator, which means you have 50 guests coming in and you’re the host of that program. It’s a big deal. Yeah, and you take them through and you know, it’s a really privileged position because you get to see the guests coming in in all sorts of chaos.

 

DI GILLETT – HOST (05:06)

EW

 

LYNDALL MITCHELL – AURORA SPA (05:15)

you know, having had burnt the candle at both ends, physically, mentally, emotionally, you know, out of whack. And, you know, no matter what state of chaos they’re in, what I saw was wellness always gave them back that equilibrium. And so I would work 100 hours in one week when you’re there so you see every, you witness every moment.

 

DI GILLETT – HOST (05:36)

doesn’t sound like equally room at your end.

 

LYNDALL MITCHELL – AURORA SPA (05:38)

Correct. That’s why it’s not forever. And then you have a week off. A week on, week off. Okay. So you’re there for the entire guest experience and for me that solidified my belief in wellness because I just saw that it worked so well and you know 35 years ago it was considered a bit woo woo or a bit left to feel a bit hippie but now there’s enough evidence. Thankfully science has caught up and there’s enough evidence to say there is value in wellness and

 

DI GILLETT – HOST (05:41)

Yeah

 

LYNDALL MITCHELL – AURORA SPA (06:07)

how it can bring you back from that state of chaos and really help you to move forward. the five years I had immersing myself in that incredible environment was just a very steep learning curve for me. You know, certainly challenged my work ethic, you know, in really working that hard. And I guess it then planted the next seed for me was we cocoon our guests in this incredible experience. And, you know, they come out feeling

 

amazing and this sense of equilibrium and reset and clarity. But what next? Where do they go to from here? And if you think back sort of your 30 years ago,

 

DI GILLETT – HOST (06:42)

Mmm

 

Well I know where it sits because you just go back and start the chaos journey all over again.

 

LYNDALL MITCHELL – AURORA SPA (06:53)

Yeah, and that’s what I witnessed. And so that didn’t sit that comfortably with me because for me wellness is not one week of the year. is a way of life. But what are we missing here? Because guests are leaving in this amazing place but then they’re actually not able to integrate this into their world. And when I looked into it, there just weren’t the resources available for them.

 

DI GILLETT – HOST (07:03)

Yeah

 

LYNDALL MITCHELL – AURORA SPA (07:20)

No, it wasn’t there at that point in time and it wasn’t easy. So I really understood that and that planted the next seed for me which was, imagine if I could create an urban retreat where those guests could continue on with what they’ve learned and actually thrive rather than fall off the wagon. And so, yeah, 28 years ago, I moved to Melbourne. 50 % of our guests were Melbourne, 50 % Sydney.

 

DI GILLETT – HOST (07:40)

Yeah.

 

Which is that saying something about the stress catheters? ⁓

 

LYNDALL MITCHELL – AURORA SPA (07:55)

and came up with the concept that I would start Aurora Spa and it was going to be that urban destination to support our guests for the long term.

 

DI GILLETT – HOST (08:06)

Is

 

anybody else offering that in the marketplace at that point in time?

 

LYNDALL MITCHELL – AURORA SPA (08:10)

No spas in Australia. ⁓

 

plenty in Europe and plenty in the US but none in Australia. So what year? 1997.

 

DI GILLETT – HOST (08:17)

Where are we, Linda? We’re

 

97 and no spas in Australia. Both are.

 

LYNDALL MITCHELL – AURORA SPA (08:22)

So there was rapid growth after that,

 

but yeah, there were no spas at that point in time. it was a concept that really needed some education around it as well. People were like, are you building bathtubs with bubbles? Like what is a spa?

 

I was very clear on the vision I wanted to create. didn’t want to be the destination retreat because I fully believe and still believe that there’s such value in going away once a year to really invest in your health in a retreat where you do have that health environment. You’re immersed in it. And I wanted to be the reset. I wanted to be that little reset that you come back to.

 

I knew that I wanted to create this environment that guests could come to us for 60 minutes or for a whole day. And from that, they can get that refuel to continue on and keep achieving all the things they want to achieve in their life. that was how we commenced. And then in time, did travel. I actually did a trip where I did 60 spa six weeks, which…

 

DI GILLETT – HOST (09:26)

Yeah.

 

LYNDALL MITCHELL – AURORA SPA (09:37)

It was ⁓ incredible to see the culture of spa in so many different countries. Yes, two. ⁓ in, my most favourite is Thermae Vals in Switzerland. So that’s an iconic spa that really has stood the test of time. Peter Zumther is a well-known architect for creating that masterpiece. And I think it’s just such a

 

DI GILLETT – HOST (09:44)

Any stand-out?

 

LYNDALL MITCHELL – AURORA SPA (10:06)

A statement of less is more. It’s profound bathing and that really struck me back then. Came in a little later in my life with the new bath house. That’s really where that seed was planted. And then Mayamo Resort in Arizona and this is where we had beautiful spa ⁓ treatment rooms and areas built into these incredible red cliffs that were the colour of Uluru.

 

And you know the reception, the waiting area had a red earth floor that was blessed by native Indians every year and there was just so much ethos and philosophy and culture behind it and that’s what really stood out. You know it was the ones that were very authentic to what they did and they stayed true to that.

 

DI GILLETT – HOST (10:48)

Beautiful.

 

So as a female entrepreneur, you scaled your organisation now and employ what you said 49 women in the organisation?

 

LYNDALL MITCHELL – AURORA SPA (11:03)

Yeah, so at Aurora there’s 49. Two. Two me. We have two. They’re always outnumbered in, you know, I’ve worked with females all my career really with a sprinkling.

 

DI GILLETT – HOST (11:19)

So is the industry globally female centric in the staffing?

 

LYNDALL MITCHELL – AURORA SPA (11:25)

Yes, yes. Generally, you know, if you look at the beauty therapist and massage therapists, they’re predominantly female careers. Generally, if you go into your sort of physio or remedial massage, there’s more males in there as well. And thankfully, there’s more males taking on beauty therapy as well. Yeah. But still not to the numbers that there will be for the females, you know, in taking on those careers. So I think

 

the caregiving role. The females do very well with that.

 

DI GILLETT – HOST (11:55)

Ask

 

what the guys do in your organisation. do do massage.

 

LYNDALL MITCHELL – AURORA SPA (11:57)

And

 

we have had some bathhouse attendants as well. Okay. You know, where they’re, you know, educating our guests on the journey. But no, they’re in their massage, so deep tissue massage.

 

DI GILLETT – HOST (12:10)

So can you take us behind the scenes of what it was like in the early days of being a first, because that’s uncharted territory. ⁓ as you suggested, you hadn’t really travelled at that point in time. So there wasn’t someone to look at in your immediate front yard to reference. How unnerving was that?

 

LYNDALL MITCHELL – AURORA SPA (12:36)

I was 23 so I think I was a little naive as well.

 

Maybe, and you know this little sheltered Queenslander that had lived on a farm with a kangaroo was sort of landed in the middle of St Kilda. And St Kilda was eclectic, you know, if we’re talking 97.

 

DI GILLETT – HOST (12:59)

Very eclectic and bit grungy. wasn’t gentrified in any way then.

 

LYNDALL MITCHELL – AURORA SPA (13:03)

So to open

 

a… I had lots of interesting surprises and things that happened from, you know, people dressed up as fairies in the front yard to people wanting all of… All sorts of massage that we did not… I was like really shocked by, I guess, the wildness of St Kilda at that point in time and I…

 

DI GILLETT – HOST (13:15)

Every other day? Yes!

 

Yeah right.

 

I could

 

choose it.

 

LYNDALL MITCHELL – AURORA SPA (13:29)

because there was a really beautiful 1870s Italianate mansion and that was, it had such a soul and the space was incredible, opposite Katani Gardens. So it was the perfect location for what I wanted to do because a lot of it was exercise as well. And so that sort of lended itself really well. I guess I have a strength of perseverance when you do a strength test, you know, it always comes out that my perseverance is very high.

 

DI GILLETT – HOST (13:39)

Yes

 

LYNDALL MITCHELL – AURORA SPA (13:58)

So I guess my perseverance to the vision I had in mind was really clear for me. I guess I had plenty of people that said this will never work. Melbourne, this will never work in Melbourne. Who are you to come to Melbourne? You don’t know anyone. had someone say to me, how do you think you can start a business?

 

DI GILLETT – HOST (14:18)

And you’re not on a soapbox yelling out, you’re a quiet, softly spoken individual. That could be misconstrued.

 

LYNDALL MITCHELL – AURORA SPA (14:26)

Yes, well I think for me it was always that every person that walks in the door needs to have an experience beyond their expectation because then they are our ambassadors and that’s what we work on because 1997 I can tell you there wasn’t much social media around. no. know it was about and still to this day I do think that’s one of our best forms of marketing is it’s

 

DI GILLETT – HOST (14:49)

So it’s

 

LYNDALL MITCHELL – AURORA SPA (14:57)

and Totti Goldsmith did something on ⁓ Foxtel, which was great, and Totti knew me from Camp Eden, so that was really lovely and that helped and then got on the, Totti then went on the Good Morning Show with Bert Newton.

 

DI GILLETT – HOST (15:02)

helpful.

 

Because you would have had plenty of famous names through Camp Eden de-stressing.

 

LYNDALL MITCHELL – AURORA SPA (15:18)

I mean literally the day she went on Burt Newton, it was like my second day of opening and the phone rang and I was like, I only had one line, you know, picking up the phone, hello? I very much was at the call front with it all and got to sort of live it. But I guess my biggest thing has always been protecting the guest experience and ensuring that experience is.

 

DI GILLETT – HOST (15:25)

You

 

LYNDALL MITCHELL – AURORA SPA (15:43)

the best it possibly can be and you still to this day which we’ll get to in Sorrento. We run day retreats and I’m always looking for big impact you know maximum impact in the minimum amount of minutes because when I moved here from Melbourne you know we had the guests for six days so a lot of time to get to know them and to be able to navigate their personal journey when I came to Melbourne I them for 60 minutes.

 

DI GILLETT – HOST (16:10)

Yeah, it’s not so revealing.

 

LYNDALL MITCHELL – AURORA SPA (16:12)

It needed to be expressed and I needed to really create impactful moments, which is why I started hand mixing products and created a product company. Not because I thought I want to sell products because I made these products, I use them on the guests because they were at a higher intensity and the therapy of them was higher. And then a guest asked if he could buy some and I was like, that’s strange.

 

DI GILLETT – HOST (16:32)

We love your espoir.

 

Thank you.

 

LYNDALL MITCHELL – AURORA SPA (16:38)

But it did take me putting it into a Ziploc bag and giving it to him to think I should get more professional. I always am led by what the guests need and for me that sort of, the penny dropped that day because we had the destination retreat that you go to annually. We have the monthly top up at the spa but we have the daily self care with the product.

 

DI GILLETT – HOST (16:43)

Big

 

That’s

 

the loop. So has more of your inspiration come from feedback from the guests or looking out to the marketplace externally? Yeah.

 

LYNDALL MITCHELL – AURORA SPA (17:12)

I’d say it’s a balance ⁓

 

because, you know, I always want to be guided like Aurora Spa and Bathhouse in Sorrento now is very much what the market’s ready for now. And when we were in St Kilda, it was very much about really landing spa in Australia and what the market are ready for and how we educate the market on the benefit of spa and taking it out of pamper and indulgence.

 

and into wellness and thriving health. And so I feel like it’s always listening to the guest as the priority. then I don’t follow trends, but I like to look at evidence as to how we can enhance our guest’s health. And doing that in the shortest amount of time is where I sort of

 

DI GILLETT – HOST (18:00)

So from 97 to 2025, what’s been the growth in the industry?

 

Yeah

 

LYNDALL MITCHELL – AURORA SPA (18:08)

I

 

mean if we look at bath houses in the last year, you know, we’ve gone from really, we had the Hepburn as a bath house and Peninsular Hot Springs, but now we would have well over 200 in the industry.

 

DI GILLETT – HOST (18:24)

since COVID. Yes.

 

LYNDALL MITCHELL – AURORA SPA (18:26)

Yes, so there’s a lot of bathhouses. know within Spa when I started within eight years there were 600 spas. So it’s a rapid growth and that’s fantastic but the market are ready for it. That’s what they’re saying and that’s really wonderful.

 

DI GILLETT – HOST (18:38)

That’s incredible.

 

Experiential is also high on the consumer shopping list.

 

LYNDALL MITCHELL – AURORA SPA (18:51)

Yeah,

 

I people are looking for meaningful moments and when they experience the therapy of spa and the therapy of bath house, people walk out of the bath house and they just say, what just happened in there? I feel very different. And we’ve got, you know, 23 year old male who is a successful business owner and his mates go want to go fishing and he brings them into the bath house.

 

He goes, mate, you need to come in and do this. You’ll feel different. And then they come in every single time when they’re in Sorrento and have their bathing experience. And other people say that their house in Sorrento is now a retreat because they bathe before they hop to their house. So that sort of gets them in the mode of switching off their nervous system. Because I guess the thing I’ve seen a lot of over the years is people’s nervous system being quite

 

DI GILLETT – HOST (19:31)

wow. ⁓

 

LYNDALL MITCHELL – AURORA SPA (19:47)

I’d it.

 

DI GILLETT – HOST (19:51)

So on that point alone, do you think there’s a direct correlation in the growth of the industry and what you’re seeing and the rise of social media? I do. And handheld devices? I do.

 

LYNDALL MITCHELL – AURORA SPA (20:04)

Yes.

 

Look, we’ve always had tension in shoulders and in our body from looking at computer screens and our posture and all of those things, but it’s accentuated now. And the stress on the physical, and then we look at the mental and the emotional, and it’s impacting people’s sleep, it’s impacting how they switch off, their mood. Anxiety is a big one that we see a lot of, especially in the younger generation.

 

There’s been a spa and bath houses are needed now more than ever. And we’re really proud that Aurora, we’ve always been technology free and there’s not many places that we go now without our devices. And so if you can remove that device and then just allow the nervous system to be rebuilt and nourished, that’s what we really aim to provide our guests with that experience.

 

DI GILLETT – HOST (21:01)

Anybody resist that? Plenty. They don’t want to leave it at door. ⁓

 

LYNDALL MITCHELL – AURORA SPA (21:04)

Yeah, we’ve had people.

 

plants

 

and hiding them in robes. ⁓

 

DI GILLETT – HOST (21:11)

I

 

can remember that in my hinterland experiences of people getting gifts sent part way through the week, which would be blocks of chocolate ⁓ and another phone. I was with a very devious group, clearly, but that really struck me because they were all the things that they knew they weren’t going to have for a week and they were getting them sent in as a midpoint because they thought they’d need them.

 

LYNDALL MITCHELL – AURORA SPA (21:40)

Well, one of my jobs at Eden was to do the pick up from the airport and that was an entertaining job.

 

DI GILLETT – HOST (21:47)

You

 

can pick the helpers or can share out the words.

 

LYNDALL MITCHELL – AURORA SPA (21:49)

They’re

 

sculling coffee while they’re eating chips and some chocolate just trying to get their…

 

DI GILLETT – HOST (21:54)

And they’ll be the ones who would have been throwing up detoxing the next day.

 

LYNDALL MITCHELL – AURORA SPA (21:59)

These

 

days was the day that some people didn’t make it out of bed and that was when I decided to myself that I would never drink coffee. Really? And I haven’t ever. Mainly because I saw the extreme of what it could do and sure it was in overdrive but yeah I thought I never want to have that.

 

DI GILLETT – HOST (22:09)

re-

 

Isn’t that an interesting imprint?

 

LYNDALL MITCHELL – AURORA SPA (22:23)

I’ve seen the effects of that and know, Tuesdays we would have people that couldn’t get out of it, physically could not get out of bed and just vomited all day and you know, very unwell from detoxing just from coffee and you know, other people detox from stress or drugs or cigarettes. But coffee was a big one that stuck with me. So I’m a chai drinker and I’ve just, I love the smell of coffee, but I’m not going to.

 

DI GILLETT – HOST (22:48)

Yeah, there you go. So when we hit COVID, you were still operating in St Kilda at that time with Aurora. What happened? I mean, we know everything in service industry came to a grinding halt.

 

LYNDALL MITCHELL – AURORA SPA (22:58)

Yes.

 

Yeah, that was a really challenging time for us and a lot of other businesses. We moved our product company closer to our home because we just didn’t know how do we do that? How do we send out orders? know, what do we do? And before COVID, nine months before we shut, I had made the decision we weren’t going to renew our lease in St Kilda. So,

 

DI GILLETT – HOST (23:16)

What was Nick?

 

LYNDALL MITCHELL – AURORA SPA (23:32)

I, ⁓ had a window of time for our guests to use their vouchers and to come in and see Aurora. And that kept getting cut shorter and shorter every lockdown because we had, ⁓ you know, we had an end, we had a in the sand that, you know, that we had to think incredibly stressful. Yeah. So I, at that point didn’t have the next step organized. really it’s

 

DI GILLETT – HOST (23:49)

I felt stressful for you.

 

LYNDALL MITCHELL – AURORA SPA (24:00)

I’m on the radar at that point in time when I was in the throes of the COVID, so of that COVID shutdown. And so it was incredibly stressful. And I came to the point of thinking, if the next door doesn’t open, I’m okay with that. I sort of went, you know, we’ve given 25 years to the local community of being this place of retreat for our guests.

 

And you know, only if the opportunity is right will I continue on. So for me it was the point I sort of, I was peaceful with my decision around that and I was like, okay, we’ll just see how the next little bit unfolds because…

 

DI GILLETT – HOST (24:39)

You had a multifaceted business, you had a product offering that could have continued in its own right.

 

LYNDALL MITCHELL – AURORA SPA (24:45)

Which has, yeah. Yeah, so I knew that that was always there, but whether the retreat was going to continue on, it needed to be the right fit for us because operating in St Kilda did become more stressful as well, different owners to what it was and not in alignment with wellness, essentially. And so it became harder.

 

DI GILLETT – HOST (25:06)

Which just varies in the front yard. Yeah. Maybe. And I don’t mean that in a derogatory sense at all.

 

LYNDALL MITCHELL – AURORA SPA (25:08)

You

 

And so, yeah, wasn’t until right near the very end of finishing up in St Kilda that the next opportunity presented itself. And I was only going to be taking that if it really worked. And it was the next evolution for Aurora. And bathing was a big part of it because my passion is the culture of European bathing.

 

DI GILLETT – HOST (25:35)

I

 

was going to say, Switzerland was reverberating in the back of your mind.

 

LYNDALL MITCHELL – AURORA SPA (25:38)

Yes, it really

 

was because we had a lot of treatment rooms in St Kilda, we had 22 treatment areas which is a big space. In comparison to in Sorrento we have eight rooms, so even bigger with treatment rooms.

 

DI GILLETT – HOST (25:48)

That’s just… It’s enormous.

 

LYNDALL MITCHELL – AURORA SPA (25:55)

But I felt that the market was now ready for the next evolution. And for me, know, the European culture of bathing, they get that it’s a therapy. In some of the European countries, it’s still a part of their healthcare system. get rebated by bathing. Imagine. That’s my legacy piece. That’s what we need to work on. For me, if there was a bathing as a bigger offering and we could design that space to really support where our guests are up to now.

 

DI GILLETT – HOST (26:13)

work on. We do.

 

LYNDALL MITCHELL – AURORA SPA (26:23)

that was appealing. you know, I have always gone to Blair-Gowrie for summers and for switch-off time as well. So I really saw that part of the peninsula as a switch-off and I thought that would be an incredible coastal retreat. you know, the concept of a historic property always appeals to me as well. And so when the opportunity came up to purpose build a facility at the Continental, which was double the size of Aurora, and

 

the full bathing facility it was just like a okay universe I do keep going yeah this is the next chapter

 

DI GILLETT – HOST (26:59)

Wow. Can I come back to that point you said about the legacy piece and that some parts of the world actually subsidise that as part of healthcare? Do you have the opportunity or is it in your purview to create the opportunity to open up a discussion around that with decision makers?

 

LYNDALL MITCHELL – AURORA SPA (27:24)

Yes, I think that there’s some great work being done in the Australian spa industry now. For example, next month there’s a spa summit up at Gwingana where all the spa operators from around Australia and New Zealand gather and there’s international speakers and it’s a summit. That’s where these type of discussions are taking place and so it’s absolutely on the

 

DI GILLETT – HOST (27:47)

Walking up the hill when it’s in numbers. Correct.

 

LYNDALL MITCHELL – AURORA SPA (27:50)

And we would all love it to be a part of the healthcare system and it’s gaining enough evidence now, you know, for it to be, for that to be a discussion.

 

DI GILLETT – HOST (28:01)

I’m

 

there’s plenty of politicians who go through those doors too. And your doors. Yeah.

 

LYNDALL MITCHELL – AURORA SPA (28:05)

Exactly. Yes.

 

So no, it’s on the radar.

 

DI GILLETT – HOST (28:09)

Yeah, interesting. Well, coming up, let’s explore why wellness on that thread isn’t a luxury and the warning signs that tell us when the tank’s running empty. If you’re loving the Power of Women podcast, be sure to jump onto our YouTube channel and hit that subscribe button to ensure you never miss an episode.

 

So, Lindell, as part of your wellness ecosystem that you’ve created, which is the spa, the wellness retreats, and coaching services, and you’re also a published author, so there’s a few strings to your bow. But I know you often speak about wellness as refuelling the petrol tank. Why do you think so many of us, and particularly women, ignore the warning lights until burnout actually hits us?

 

LYNDALL MITCHELL – AURORA SPA (29:01)

Yes, it’s a really good question and it’s one that I see with the guests walking in our doors daily that we tend to get to this point and the analogy I like to give is, know, when you’re driving around in your car and you are in a petrol car, for example, and the light is on that your petrol is low, you know, are you just cruising around in the city thinking, I am so relaxed right now?

 

DI GILLETT – HOST (29:30)

No

 

LYNDALL MITCHELL – AURORA SPA (29:32)

I’m chilling out. Life is good. No, you’re not. You’re going, okay, what’s my plan if it happens at this intersection or if it happens at the next intersection, what am I going to do? How am I going to do that? Where’s my wallet? Have I got the da da da da? You’re going through every scenario in your brain because your petrol tank has gone down so low, you go into overreactive mode, which takes up a lot of thought, process and anxiety as well.

 

DI GILLETT – HOST (29:58)

And life’s the same.

 

LYNDALL MITCHELL – AURORA SPA (30:00)

Personal energy tank is exactly the same. It’s about when we get down to that red light. That’s when the anxiety kicks in That’s when we’re feeling over reactive. That’s when we’re not making our best decisions That’s when we’re clouded in our thinking we’re feeling quite foggy You know, we’re trying to figure out the plan, but we can’t see it But we’re almost forcing it all because there’s nothing in the tank to bounce off, right? And it’s about how do we keep that tank in the orange and ideally in the green?

 

you know, what does it look like? What do we need to put in to refuel our tank to get it up to the orange and the green? And I always look with my coaching clients, always look at how they eat, sleep, move and switch off. If you think of them as a little circle, you’ve got quadrants there. And we think about all those quadrants and what they’re doing for our wellness. And the one I’d probably start on is sleep.

 

DI GILLETT – HOST (30:54)

And is that, there’s a commonality in this, I’m guessing.

 

LYNDALL MITCHELL – AURORA SPA (30:57)

Well, these four are your foundations of wellness. you know, the sleep and we talk about technology, you know, how many people are sleeping with their phone next to their bed and then using their phone as their alarm clock. Guilty. Yeah. Guilty. You’re not alone. A lot of people are doing this.

 

Our sleep is what is the dishwasher for our brain. This is where we get our energy. This is where we refuel our tank, but we refuel our brain. But we also refuel our self-regulation to be able to make great decisions. And so in the morning, if you’ve had a terrible sleep and interrupted sleep, chances are you’re not going to eat well. You probably won’t move your body and you’ll probably spend more money. Now there’s evidence around that. So how do we be the protector of our sleep? Because there’s plenty of sleep robbers out there.

 

DI GILLETT – HOST (31:42)

You’re

 

LYNDALL MITCHELL – AURORA SPA (31:47)

and our phones can be one of those.

 

DI GILLETT – HOST (31:50)

women that you’re working with and coaching and even in the the corporate settings, if you were to ask how many hours sleep is the average person getting, is there an average?

 

LYNDALL MITCHELL – AURORA SPA (32:01)

It’s the quality of the sleep that’s in. Some people can be in bed for seven hours or eight hours, but the quality isn’t there. Yeah. So therefore the sleep isn’t great. And I did a corporate talk last week where you have a hundred people raise your hand if you sleep with your phone next to your bed, 90 % of the audience.

 

DI GILLETT – HOST (32:03)

Okay, so time is…

 

I’m

 

glad I’m not the exception.

 

LYNDALL MITCHELL – AURORA SPA (32:23)

If there’s some small wins and I’m always about the low-hanging fruit, what are we doing, the small things that help to create greater change?

 

DI GILLETT – HOST (32:33)

Is beeping of the phone that’s the issue or is it the radiation or vibration?

 

LYNDALL MITCHELL – AURORA SPA (32:41)

We know that we need an hour of no screen time in order to give our brains the time they need to decompress from the day. so, know, the first is getting off the phone an hour before bed minimum. We know the most restorative time for our sleep is between 10pm and 2am. And so that means you’re getting to bed, hopefully around 9am, and you’re off your device at 8pm. And most people find that difficult. So we start at

 

DI GILLETT – HOST (33:07)

Behind the eight ball.

 

LYNDALL MITCHELL – AURORA SPA (33:08)

Yeah. Then you’ve got your phone next to you and then what’s your alarm? It’s your phone. Okay, so you pick up your phone is the first thing you’re touching in the morning. Now do you just pick it up, turn your alarm off and put it down? Or do we go, ⁓ I might just check my emails or I might just check social media or I might just check the news. And this is about triggering our stress response.

 

DI GILLETT – HOST (33:32)

straight into it.

 

LYNDALL MITCHELL – AURORA SPA (33:33)

Straight into it. So think of protecting your nervous system and being kind to yourself and whether that stress response is mild, medium or extreme. It’s having a negative impact on your health. It’s aging you prematurely. So if we just remove that device from the bedroom, then you have, you you’re the protector of your sleep and of that space for the quality and the quantity.

 

DI GILLETT – HOST (33:48)

physically stiffens up our body.

 

LYNDALL MITCHELL – AURORA SPA (34:03)

That’s your benchmark to start with. So let’s get the foundations right and let’s remove those devices, get an old fashioned alarm clock so that you can just turn it off, the actual alarm without all the other things going on. you know, sleep is a big part of it and then, you know, how you eat, how you move and how you switch off are also very important and the switch off is what I obviously see a lot of in the spa where people do feel guilty and they’re still in that mindset of it’s selfish.

 

DI GILLETT – HOST (34:32)

To be there. ⁓

 

LYNDALL MITCHELL – AURORA SPA (34:34)

have

 

time out. And so that’s always an interesting one to talk about as well about our priorities and just the impact of your community, your work community, your family when you are refuelled versus when you’re empty.

 

DI GILLETT – HOST (34:53)

That’s an interesting conversation, isn’t it? Because if you’re not refuelled, what you’re providing to family or workplace is clearly going to be compromised, yet you still feel guilty for taking the time out to pause.

 

LYNDALL MITCHELL – AURORA SPA (35:09)

Yes, and it eventually catches up through resentment and other emotions that are not great for our body or they cause inflammation in our body or they don’t help our relationships in any way. it always comes around and I dive into that with my coaching clients. But I see it in the spa as well. When we have our day retreats, our guests come at nine in the morning and leave at four in the afternoon. So we get a deeper dive.

 

into their challenges as well. And when someone’s done a day retreat for a whole day, you know, I say, give me one day, I’ll give you three in return. Because that’s what it feels like. We’re running a retreat next month, which is three days. So you give me three days, I’ll give you seven. You know, it’s about how do we intensify your ability to restore your nervous system.

 

Therefore restore equilibrium in your world for whatever that looks like to be achievers great But do it from a full tank where you’re going to be making fantastic decisions and seeing the best opportunities

 

DI GILLETT – HOST (36:15)

So is it frustrating when you see that guest come back at rock bottom next visit? Because I’m sure that happens and I’m sure not all of them take the messages on board and change their ways.

 

LYNDALL MITCHELL – AURORA SPA (36:31)

Yes,

 

look, coaching clients are a little different because you’re so invested in the journey and you’ve got, you’re accountable, they’re accountable to one person. So that’s very satisfying. And then the guests that go through the spa, it’s all about what level they’re going to have an impactful experience in. And, you know, I talk about the bath house as you can chit chat all your way, all the way through the bath house and have some hot cold, stop in the sauna, blah, blah, and then come out and go, hey, that was nice.

 

DI GILLETT – HOST (37:00)

Mmm.

 

LYNDALL MITCHELL – AURORA SPA (37:02)

Or you can go to the bathhouse and you can be really present with yourself and really work on restorative breath for your nervous system and immerse yourself in every experience. And when your mind wanders, pull it back and actually, you know, practice wellness while you’re there and you’ll walk out and go, that was transformational. So, you know, it’s about where you want to land. You know, if you want that experience of feeling very different, it’s available.

 

if we’re open to it. And sometimes the guests might come to the bathhouse and it’s the very first time they’ve been to a bathhouse. So it takes a little moment to get into it and then in time, you know, we’ve had very emotional guests and guests that are very touched by the experience and that’s what we aim to get to.

 

DI GILLETT – HOST (37:49)

Are males or females more accepting to do the latter and go in more mindful? ⁓

 

LYNDALL MITCHELL – AURORA SPA (37:56)

⁓ Sometimes the males are dragged along.

 

DI GILLETT – HOST (38:01)

Sounds like shopping!

 

LYNDALL MITCHELL – AURORA SPA (38:04)

In

 

our marketing program, we might call them the reluctant husbands, but they’re generally the easiest ones to convert because they’re completely caught by surprise. And if I look at our regular repeat guests that are coming in weekly, the majority of those are male.

 

DI GILLETT – HOST (38:07)

Yeah

 

that right?

 

LYNDALL MITCHELL – AURORA SPA (38:26)

Yeah, because I think that ⁓ males, from what I see, when we talk to males about their program of moving forward, they just commit to it. Whereas I think females find it harder to balance the priorities and the juggle and they do have probably

 

DI GILLETT – HOST (38:45)

the guilt as opposed to the guys are so the guys come back because it’s okay it’s like golf I can take all Wednesday or I can go to the spa

 

LYNDALL MITCHELL – AURORA SPA (38:54)

of therapy.

 

DI GILLETT – HOST (38:55)

Interesting. And they probably know how to make it tax deductible without you speaking to the government, us girls have probably not latched on to that yet.

 

LYNDALL MITCHELL – AURORA SPA (39:04)

Shut up!

 

DI GILLETT – HOST (39:06)

Isn’t that interesting though in the psyche? So in your coaching, are you coaching men and women? Yes. And do you find in that setting that women struggle more to give themselves permission than the men when you’re talking in a coaching session? Yeah.

 

LYNDALL MITCHELL – AURORA SPA (39:26)

Yes.

 

Yeah, really simply. coach a lot of female lawyers and that’s a high stress career. ⁓ And yeah, they sometimes find it very challenging, ⁓ predominantly male dominant industry as well. And so they find that really difficult to innately not stop proving themselves.

 

DI GILLETT – HOST (39:54)

And they’re probably more inclined to take on board the emotion of the story that they might be representing too, I suspect, through a more empathic view of the world.

 

LYNDALL MITCHELL – AURORA SPA (40:03)

Yes.

 

Yeah. So I think it’s a greater challenge for them.

 

DI GILLETT – HOST (40:08)

Hmm. Well, I mean, I’m asking a question that was kind of a rhetorical question, but I was hoping it might not be quite so black and white.

 

LYNDALL MITCHELL – AURORA SPA (40:19)

Sorry.

 

DI GILLETT – HOST (40:21)

How

 

do you demonstrate or educate somebody that the permission to pause is okay?

 

LYNDALL MITCHELL – AURORA SPA (40:29)

I think people seek it out or find it when they’re ready and ⁓ from what I’ve seen over the years sometimes it’ll be someone buying a gift voucher for someone. You know as a gift of time out you know they see that someone’s working hard or he’s going through a particularly challenging time and they’ve reached out with a gift of care.

 

DI GILLETT – HOST (40:56)

That’s

 

always been how I have landed at a retreat or a spa.

 

LYNDALL MITCHELL – AURORA SPA (41:01)

That’s interesting. Okay, so never booking yourself in.

 

DI GILLETT – HOST (41:04)

never booked myself in. It’s always been through the route of it being a gift. ⁓ And I haven’t realised that until you have just said that.

 

LYNDALL MITCHELL – AURORA SPA (41:13)

That’s fascinating. Not unusual as well. a lot of people can be gifted that because generally the person gifting it to you has had this experience that they think you’re going to benefit from going back to them being our ambassadors. They’re ambassadors for change and they’re ambassadors for seeking you to have nourishment and nurturing.

 

And that’s how some people come to that experience. ⁓ others might try a day retreat with us, they might, a friend has told them about the bath house. But now wellness is very openly discussed, and it’s fantastic that people are going, let’s go bathing rather than go to the pub. Let’s do something that actually we feel better from.

 

rather than something that perhaps we don’t wake up feeling so great the next day. So there’s a lot more emphasis on that as well. I’ve got a daughter that’s 21 and ⁓ doesn’t love nightclubs, but she goes sauna cold plunging in a group environment for social wellness. And she goes to the bay when there’s big breathing cold plunge workout on down there as well. And they do that together. So this next generation, ⁓

 

DI GILLETT – HOST (42:24)

Fantastic.

 

LYNDALL MITCHELL – AURORA SPA (42:37)

a little wiser on the wellness side of it and they’re very embracing of it because there’s now the evidence behind it to show that it really worked.

 

DI GILLETT – HOST (42:46)

And they’ve looked at our work-life balance flaws and said, don’t want to do what you’re doing.

 

LYNDALL MITCHELL – AURORA SPA (42:51)

Yes,

 

I think, know, globally things have shifted with COVID and ways of working have changed as well. you know, they’re really leading it in a new direction as well. ⁓ there is definitely that younger generation are very open to going to a spa and a bathhouse as social wellness or wellness for themselves as well. And then, you know, there’s the exhausted new moms and that sort of next generation of trying to balance.

 

the priorities of what they’ve got going on and I’ve been there. I know it’s tricky and that’s perhaps when you’re able to have more micro moments where you can have your 10 minute daily rituals where you don’t have to leave the house but you can still have those moments of pause and I think that’s where our product rituals come in that you can have, know, simply washing your hands with our hand wash.

 

DI GILLETT – HOST (43:31)

Yes

 

LYNDALL MITCHELL – AURORA SPA (43:48)

The essential oils are built to calm your nervous system.

 

DI GILLETT – HOST (43:52)

Now I know why your body wash makes me feel so wonderful when I start my day with that in the shower. The grapefruit.

 

LYNDALL MITCHELL – AURORA SPA (43:58)

Is that the grapefruit? Yeah.

 

So that’s what I use in the morning. Yeah. I use the rosin aloe at night because it’s very calming. in the morning, that’s about kick-starting our nervous system, but also our thoughts and creating that clarity. And every morning when I use my grapefruit body cleanser, you know, I emulsify all over my body and then…

 

DI GILLETT – HOST (44:18)

Mmm.

 

LYNDALL MITCHELL – AURORA SPA (44:19)

three deep breaths. And then when you feel that, you know, overwhelming pressure coming throughout the day, you can hook yourself back to that feeling and almost smell that aroma because you were so present. So it’s about how do we bring more presence to what we’re already doing because we know the science is showing that by controlling our breath is the best way to reverse our stress response.

 

DI GILLETT – HOST (44:42)

I have over subsequent time put in a three, four, five breathing reminder into my diary every morning so that I start at my desk in that manner. And it was interesting, I did an interview with somebody in the biohacking space and I’m still not quite sure where I sit on biohacking as long as it’s… ⁓

 

more along the lines of wellness than extremity. However, talking with somebody the other day and a breathing technique that I was aware of but had never done, which is the breathing in, fully exhausting the intake and then taking a further breath. I fall asleep. I fall asleep very quickly anyway, but I fall asleep immediately after doing three or four of those and I’m gone.

 

LYNDALL MITCHELL – AURORA SPA (45:36)

do it when you get into bed at night. Yeah. That’s the, mean, that’s a great way. I like to call it the bookends of your day. So how do you start your day and how do you finish your day? ⁓

 

DI GILLETT – HOST (45:43)

Yeah.

 

I’m not failing

 

quite as badly as I thought, Lindor. You’re doing well. You’re doing well. The body wash. You know what?

 

LYNDALL MITCHELL – AURORA SPA (45:50)

Yeah!

 

This wellness, the whole wellness thing is a practice. This is not something we master. This is something we continually evolve and we practice to get better at it. no one is an expert on mastering. There’s just different levels of knowledge. And for me, different amounts of people I see and what works and what doesn’t. you know, when I say to my guests go and meditate for 40 minutes, they look at me like, are you, are you for real? I don’t have 40 minutes.

 

DI GILLETT – HOST (45:56)

Yeah

 

I can just hear that.

 

LYNDALL MITCHELL – AURORA SPA (46:24)

Over the years that building in these practices that are easy and portable are really important because during the day you don’t know what call you’re going to get or really what control you’ve got over your day. You think you’ve got a plan but that could change. How you start the day and how you finish the day generally is under your control. So I have three things in the morning and three things in the evening. So there are more bookends of the day.

 

DI GILLETT – HOST (46:47)

So what’s your indulgence?

 

Not indulgences, their life practice.

 

LYNDALL MITCHELL – AURORA SPA (46:55)

Yeah, they’re just practices that really help me to just, you know, keep that equilibrium through the day or, you know, come back to it. So, number one, make my bed. Number two, mindful movement. And number three, mindful shower. Okay. my… Yeah. And then at the end of the day, it’s journaling because I want to get out what’s in my head onto paper.

 

DI GILLETT – HOST (47:12)

⁓ I’m good. Yeah

 

Yeah, journaling is on my phone. Is that okay? Into my notes section. Better in a book.

 

LYNDALL MITCHELL – AURORA SPA (47:26)

Well the phone’s not going to be near your bed anymore, so you need to buy yourself a journal and a pen and put that down. better to write it down. So really getting that out on paper. ⁓ And then I like to do my breathing. And then I use my essential oils. So they’re in the form of a thermal balm, which is on the pressure points of my shoulders and my neck, or using Australian essential oils.

 

DI GILLETT – HOST (47:55)

Rose

 

Fragrance

 

LYNDALL MITCHELL – AURORA SPA (47:56)

Yeah, that’s actually camphor and peppermint, so it’s quite intense. And I use it on the back of my neck and down into my shoulders because it’s like a petrochemical-free tiger balm. You know, it’s that minimum type balm. And for me, it just stops my thoughts because it’s so intense.

 

DI GILLETT – HOST (48:07)

Yes.

 

RELAX

 

And I know when I jump into bed what I do and I learnt this many, years ago when I developed an autoimmune condition and had alopecia totalis for four years and was totally bald. Another story. However, a practice that I learnt from that time that I have never let go is when I lie in bed at night, I go through from my toes through to my head.

 

and go through the mental let go in each point and you realise how much you’re lying there holding, holding on.

 

LYNDALL MITCHELL – AURORA SPA (48:52)

Yeah. You’re

 

doing your own yoga nidra. Yeah. And that’s fantastic. And we hold so much tension in our jaw, for example. And sometimes it’s not until you lie down in bed that you realize, I am so sore in my jaw. actually, I’m squinting my eyes because I’m feeling the pressure. those sorts of practices. for people that…

 

don’t know what a yoga nidri is. There’s plenty of great apps where you can insight time. There’s a free app and yoga nidri is on there as well. But the other thing you can do is just diaphragmatically breathe. Get the breath down to the belly. So when we’re lying in bed, that’s the best time to do it.

 

DI GILLETT – HOST (49:26)

Yes.

 

Because it’s a straight line, you’re not folded up and seated.

 

LYNDALL MITCHELL – AURORA SPA (49:36)

Yeah, so you’re just wanting to raise the belly and not chest breathe because when we’re under pressure we generally chest breathe and you know it’s that fight-or-flight sort of stress response. So we want to be you know really having these long inhalations but even longer exhalations so your body knows it’s safe and you’re really turning off that stress response and going into that rest and digest which is the perfect place to start for quality sleep.

 

DI GILLETT – HOST (49:45)

Y O U F

 

So if I was to say what is the one point you would like the listeners to walk away from this conversation and recall, what would that be, Lindell?

 

LYNDALL MITCHELL – AURORA SPA (50:17)

It’s the small things you do every day that make the greatest difference. I see so many guests who go for the one big thing, I’m going to run a marathon, I’m going to do something enormous and then a month in can’t sustain it. So be kind to yourself in the wellness practices that you bring in and bring in sustainable practices that you think you could be doing in three to six months time. And if you think you can be doing that in three to six months time,

 

well that’s probably a great practice to bring in. But just be kind and gentle to yourself, especially it’s an easy one to bring back to movement because you know so often if someone wants to get fit they start running five kilometres or ten kilometres and then they get an injury. Just walk around the block. It’s actually the habit that you’re building that is more important than the quantity you’re doing at the start. So you’re just building a habit of movement.

 

You’re not trying to run a marathon because actually in time you’ll build up your cardio and you’ll build up your tolerance for exercise But to start with you actually creating the habit and when we can create the habit we have more automation in our body We don’t have to think so much because we get decision fatigue throughout the day. So just the small things be kind and gentle to yourself

 

DI GILLETT – HOST (51:34)

Beautiful. So if somebody wants to find the spa, bathhouse, where

 

LYNDALL MITCHELL – AURORA SPA (51:40)

We are, there’s a website, auroraspar.com.au. Aurora Spa and Bathhouse is located in Sorrento at the Continental Hotel and the Aspar products are online as well.

 

DI GILLETT – HOST (51:53)

Beautiful. Yes. Thank you so much for joining me today, Lindle. It’s a reminder. I sit here and acknowledge everything you’re saying and reminding myself how many things I don’t do, but there’s a few things that I do do. So I’m going to challenge the listeners to do exactly the same thing. But the one thing that I am going to do, and I’m going to challenge anybody listening to do, is get an alarm clock and

 

get the phone out of the bedroom. So, job is done. Thank you. So, if you’ve enjoyed this episode, please be sure to follow and subscribe to the podcast. on all of the podcast platforms, Apple Podcasts, Spotify, and we’ve got our own YouTube channel. Until next time.

 

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Website https://auroraspa.com.au/

LinkedIn https://www.linkedin.com/in/lyndallmitchell/

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